Scope
Reference
NCCT43137
Description
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs.
• The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment.
• The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved).
Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
Total value (estimated)
- £12,900,000 excluding VAT
- £15,480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
The Contract may be extended by up to 24 months at the Council's discretion.
Main procurement category
Services
CPV classifications
- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 85000000 - Health and social work services
Contract locations
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
- UKH17 - Breckland and South Norfolk
Participation
Legal and financial capacity conditions of participation
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
Technical ability conditions of participation
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
28 July 2025, 12:00pm
Submission type
Tenders
Tender submission deadline
4 August 2025, 12:00pm
Submission address and any special instructions
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
16 October 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Quality is weighted at 100% during initial tenders and 70% during final tenders. This is defined in the Competitive Flexible Process defined the in Procedure section of this notice. |
Quality | 70% |
| Price | Price is weighted at 0% during initial tenders and 30% during final tenders. This is defined in the Competitive Flexible Process defined the in Procedure section of this notice. |
Price | 30% |
Other information
Payment terms
As per the terms and conditions issued with this procurement
Description of risks to contract performance
Please note Norfolk County Council has joined the government's Devolution Priority Programme.
This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
The process will be delivered in the following key stages:
1. Initial Tender Submission and Evaluation:
a. Tenderers are invited to submit an initial tender which will be assessed on the basis of:
i. Quality criteria - as set out in Form F of this ITT (100% weighting during this stage)
ii. Pass/Fail criteria - as set out in Form B, C, and D of this ITT.
iii. Pricing - Tenderers are required to submit initial pricing. At this stage, price will not be scored, but will be assessed on a pass/fail basis against the price cap. Any submission exceeding the price cap will be excluded from further consideration.
b. Following the evaluation of the initial tenders the 3 highest scoring tenderers will be shortlisted to the dialogue stage (In the event of a tie the bidder who scored higher on the question with the highest weighting will proceed to the next stage. If this also a tie, then the bidder who scored higher on the question with the second highest weighting will proceed to the next stage, and so on. This process will repeat until we have shortlisted to 3 bidders).
c. Unsuccessful Bidders will receive their scores for each of the Form F questions along with the rationale for receiving those scores. Unsuccessful Bidders will also be informed of the scoring range for the highest scoring 3 bidders and where their Bid was ranked. There will be no standstill period at this stage. Bidders being progressed to dialogue, will not receive their quality scores from initial tender stage.
2. Dialogue Period:
a. Dialogue will likely take the form of multiple half day workshops on Teams during the dates outlined section 5.1. This stage is designed to:
i. Clarify and refine proposals.
ii. Explore solutions and pricing model in more detail.
iii. Address any ambiguities or areas of development identified during the initial evaluation.
b. The Council reserves the right to remove or add additional stages of dialogue to ensure both parties have a clear understanding of requirements and expectations before final the final tender submission where bidders can amend their bids. This may take the form of structured meetings or written communications. The Council also reserves the right to amend the specification and pricing model throughout this process.
3. Final Tender Submission:
a. Following the conclusion of the dialogue period, tenderers will be invited to submit a final tender. These final tenders will be evaluated on both quality (70% weighting) and price (30% weighting) to determine the successful tender. The quality questions will be the same as the initial tender and the question weightings are defined in Form F. Tenders will be evaluated in accordance with the process and descriptors as set out in this Initial Invitation to Tender.
b. Bidders are to provide a clean and marked up version of the final tender. This will assist the evaluation panel with understanding the updates made following receipt of Initial Tenders.
c. When the Council has obtained all required internal approvals for the proposed award, Standstill letters, Assessment Summaries will be issued to all bidders that were invited to participate in dialogue. A Contract Award Notice will also be published. This will commence the 8 working day mandatory standstill period.
d. Bidders that were excluded in prior to dialogue, will be issued with a redacted score sheet for the Bidders that were invited to participate in dialogue. They will not receive a standstill letter or assessment summary.
Documents
Associated tender documents
NCCT43137 - ITT FINAL.docx
NCCT43137 - Schedule 1 Specification.docx
NCCT43137 - Schedule 2 Pricing & Equipment List.xlsx
NCCT43137 - Schedule 3 Governance & Meetings.docx
NCCT43137 - Schedule 6 KPIs.docx
NCCT43137 - Service Agreement and Terms.docx
All schedules are either attached in this notice or detailed within the document: NCCT43137 - Service Agreement and Terms.docx
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government