Technology Enabled Care
- Norfolk County Council
Procurement identifier (OCID): ocds-h6vhtk-04eb1a
Description
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs.
• The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment.
• The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved).
Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
Notices
UK12: Procurement termination notice
- Notice identifier
- 2025/S 000-084956
- Published
- 19 December 2025, 2:15pm
UK6: Contract award notice
- Notice identifier
- 2025/S 000-068334
- Published
- 24 October 2025, 4:39pm
UK4: Tender notice
- Notice identifier
- 2025/S 000-037560
- Published
- 4 July 2025, 4:27pm
UK1: Pipeline notice
- Notice identifier
- 2025/S 000-025482
- Published
- 23 May 2025, 8:21am
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-008564
- Published
- 10 March 2025, 3:19pm