Procurement

Technology Enabled Care

  • Norfolk County Council

Procurement identifier (OCID): ocds-h6vhtk-04eb1a

Description

The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs.

• The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment.

• The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved).

Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

Notices

UK4: Tender notice

Notice identifier
2025/S 000-037560
Published
4 July 2025, 4:27pm

UK1: Pipeline notice

Notice identifier
2025/S 000-025482
Published
23 May 2025, 8:21am

UK2: Preliminary market engagement notice

Notice identifier
2025/S 000-008564
Published
10 March 2025, 3:19pm