Scope
Reference
NCCT43238
Description
Norfolk County Council is seeking to award five contracts for Housing with Care services. Each Lot will comprise a number of Housing with Care schemes.
Total value (estimated)
- £105,091,392 excluding VAT
- £126,109,668 including VAT
Above the relevant threshold
Contract dates (estimated)
- 26 June 2026 to 25 June 2031
- Possible extension to 25 June 2033
- 7 years
Description of possible extension:
One contract extension period of 48 months.
Main procurement category
Services
CPV classifications
- 85310000 - Social work services
Lot constraints
Maximum number of lots a supplier can be awarded: 2
Description of how multiple lots may be awarded:
The council reserves the right to increase the number of contracts awarded to one provider in excess of 2 to ensure full coverage of the service.
Not the same for all lots
Contract locations are shown in Lot sections, because they are not the same for all lots.
Lot 1. Norwich
Description
This Lot consists of four schemes that require Housing with Care provision located within the city of Norwich. These are:-
Barley Court
Dell Rose Court
Harriet Court
The Meadows
Lot value (estimated)
- £40,780,572 excluding VAT
- £48,936,686 including VAT
Contract locations
- UKH15 - Norwich and East Norfolk
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Norwich and North
Description
This Lot comprises of two Schemes that require Housing with Care provision North of Norwich. These are:-
Green Lane View
Redmayne View
Lot value (estimated)
- £9,946,433 excluding VAT
- £11,935,719 including VAT
Contract locations
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. North and East Norfolk (Coastal)
Description
This Lot comprises of four schemes require Housing with Care Provision in the North and East Coastal region of Norfolk. These are:-
Addison Road and St. Augustine's Place
Benjamin Court
Lloyd Court
The Lawns
Lot value (estimated)
- £20,935,348 excluding VAT
- £25,122,417 including VAT
Contract locations
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. West Norfolk
Description
This Lot comprises of two schemes that require Housing with Care provision in the West of Norfolk. These are:-
Lisbon Court
Oakes Court
Lot value (estimated)
- £12,892,232 excluding VAT
- £15,470,678 including VAT
Contract locations
- UKH16 - North and West Norfolk
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 5. South Norfolk
Description
This Lot comprises of three Housing with Care schemes that require care provision in the South of Norfolk. These are:-
Laburnum Grove
Robert Kett Court
Weavers Court
Lot value (estimated)
- £20,536,807 excluding VAT
- £24,644,168 including VAT
Contract locations
- UKH17 - Breckland and South Norfolk
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. Norwich
Lot 2. Norwich and North
Lot 3. North and East Norfolk (Coastal)
Lot 4. West Norfolk
Lot 5. South Norfolk
The Invitation to Tender contains the details for legal and financial capacity. Insurances are not required before contract award and neither are audited accounts.
Particular suitability
Lot 1. Norwich
Lot 2. Norwich and North
Lot 3. North and East Norfolk (Coastal)
Lot 4. West Norfolk
Lot 5. South Norfolk
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
4 December 2025, 12:00pm
Tender submission deadline
15 December 2025, 12:00pm
Submission address and any special instructions
This procurement will be managed electronically via the Council's eProcurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc.
Clarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email.
Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/Registration and https://in-tendhost.co.uk/norfolkcc/aspx/Help. You will be able to see the procurement project under the 'Tenders' section and when registered and logged in will be able to 'Express an Interest' to view the associated documentation. In order to view clarifications, you must be logged in.
If you have any problems using the system you can find information under the 'Help' section of the website at https://in-tendhost.co.uk/norfolkcc/aspx/Help.
If you have any technical problems with accessing in-tend, you can contact the In-tend support team by phoning +44 (0) 114 407 0065 or emailing support@in-tend.co.uk.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
6 February 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Price | Price | 20% |
| Staffing | Quality | 16% |
| Quality and Innovation | Quality | 16% |
| Managing Unplanned Care | Quality | 16% |
| Community and Engagement | Quality | 16% |
| Mobilisation | Quality | 16% |
Other information
Description of risks to contract performance
Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Bidders should note that that the contract values in this notice are estimate as payment will be on actuals delivered. Therefore the value could increase or decrease depending on the needs of those living in the accommodation. The figures in this notice do not include any uplifts to price during the life of the contract.
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Documents
Associated tender documents
NCCT43238 Intention to Bid Form (appendix 5).docx
Appendix 5 to the Invitation to Tender
NCCT43238-Confidentiality Agreement (Appendix 4).docx
To be signed to obtain TUPE
Nominations Allocation Panel Terms of Ref (Appendix 6).doc
Appendix 6 to the Invitation to Tender
Appendix 2 Housing with Care Hourly Rate Breakdown.xlsx
Pricing Form
Housing with Care Schemes in Norfolk - Terms and Conditions.docx
HwC Service Spec Final.docx
NCCT43238- Housing with Care Transformation Norfolk ITT.docx
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government