Scope
Reference
NCCT43080
Description
The Council is seeking to purchase healthwatch services that will place particular emphasis on reaching out to marginalised and vulnerable groups who might face additional challenges in accessing health and social care services. The provider will work with Local Authority to engage with a wide range of communities, including those who are often marginalised or vulnerable. To do this effectively, develop targeted engagement strategies that are tailored to the specific needs and characteristics of different groups.
Full details of the requirement can be found in the Service Specification via In-Tend.
A Market Engagement notice has not been published as none have been undertaken as this is a defined requirement.
Total value (estimated)
- £2,590,000 excluding VAT
- £2,590,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 11 August 2025 to 10 August 2032
- Possible extension to 10 August 2037
- 12 years
Description of possible extension:
The Contract may be extended by up to 60 months (36 + 24) at the Council's discretion.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
- UKH17 - Breckland and South Norfolk
Participation
Legal and financial capacity conditions of participation
Conditions of participation are outlined in the Invitation to Tender.
Technical ability conditions of participation
Conditions of participation are outlined in the Invitation to Tender.
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
11 July 2025, 11:00am
Tender submission deadline
18 July 2025, 11:00am
Submission address and any special instructions
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
31 July 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 100% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://in-tendhost.co.uk/norfolkcc/aspx/Home
NCCT43080 ITT v1.1.docx
NCC Services Form of Agreement vf.doc
Schedule 2 - Specification Healthwatch Norfolk Jun25_FINAL.docx
Standard terms and conditions for the provision of Services (vf).docx
NDA (2).docx
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government