Scope
Reference
ITP_AUKT_MTiS_2025
Description
The purpose of the Procurement is to select a supplier to deliver and implement a mobile on train ticket retailing system and eTVD.
The key elements and strategic objectives of the Project are
- to procure a reliable, user-friendly mobile on-train ticket retailing system and eTVD ("Electronic Ticket Validation Database") in accordance with the Specification.
- to meet regulatory requirements of RDG for ticket issuing systems.
- to improve passenger experience and deliver value for money.
Total value (estimated)
- £1,357,000 excluding VAT
- £1,628,400 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 May 2026 to 1 May 2031
- Possible extension to 1 May 2033
- 7 years, 1 day
Description of possible extension:
The contract's duration is initially for five (5) years with optional extensions of one (1) plus one (1) year at the end of the initial term.
Main procurement category
Services
CPV classifications
- 60200000 - Railway transport services
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
Lot constraints
Description of how multiple lots may be awarded:
Bidders must bid for both lots but will enter into a separate contract with each contracting authority (XC and CRCL).
Not the same for all lots
Contract locations are shown in Lot sections, because they are not the same for all lots.
Lot 1. ITP_AUKT_MTiS_2025_CrossCountry
Description
Further information regarding the scope of the Project, XC's requirements and additional background information is contained in the Specification attached as Schedule 2 and all Bidders interested in the Project should carefully consider this information prior to submitting a PSQ response.
Lot value (estimated)
- £1,067,000 excluding VAT
- £1,280,400 including VAT
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKM - Scotland
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. ITP_AUKT_MTiS_2025_ChilternRailway
Description
Further information regarding the scope of the Project, CRCL's requirements and additional background information is contained in the Specification attached as Schedule 2 and all Bidders interested in the Project should carefully consider this information prior to submitting a PSQ response.
Lot value (estimated)
- £290,000 excluding VAT
- £348,000 including VAT
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Submission
Enquiry deadline
16 January 2026, 5:00pm
Submission type
Requests to participate
Deadline for requests to participate
30 January 2026, 5:00pm
Submission address and any special instructions
All responses should be made by email to the Procurement Contact detailed below:
Name: Maeve Molloy
Position: Procurement Manager - IT and Indirects
Email Address: molloym@arrivatrains.co.uk
Tenders may be submitted electronically
No
Languages that may be used for submission
English
Award decision date (estimated)
24 April 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical Requirements | Quality | 40% |
| Commercial | Price | 40% |
| Legal | Quality | 20% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Concession
Competitive flexible procedure description
The procurement process will follow the competitive flexible procedure in accordance with the Act.
It will be made up of the following stages:
Stage 1 - Invitation to Participate
Stage 2 - Invitation to Submit Tender
Stage 3 - Best and Final Offer
Documents
Associated tender documents
ITP - MTiS Invitation to Participate 101225.docx
ITT - MTiS Invitation to Tender 101225.docx
R1 - Technical Requirements (MoSCoW).xlsx
Documents to be provided after the tender notice
via email from molloym@arrivatrains.co.uk
Contracting authority
ARRIVA UK TRAINS LIMITED
- Companies House: 03166214
- Public Procurement Organisation Number: PDVY-5831-ZHMY
1 Admiral Way
Sunderland
SR3 3XP
United Kingdom
Email: molloym@arrivatrains.co.uk
Website: http://www.arriva.co.uk
Region: UKC23 - Sunderland
Organisation type: Private utility