Scope
Reference
NCCT43137
Description
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs.
• The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment.
• The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved).
Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
Contract 1. NCCT43137 - Technology Enabled Care
Supplier
Contract value
- £11,183,028 excluding VAT
- £13,419,633.60 including VAT
Above the relevant threshold
Award decision date
24 October 2025
Date assessment summaries were sent to tenderers
24 October 2025
Standstill period
- End: 4 November 2025
- 8 working days
Earliest date the contract will be signed
5 November 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
The Contract may be extended by up to 24 months at the Council's discretion.
Main procurement category
Services
CPV classifications
- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 85000000 - Health and social work services
Contract locations
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
- UKH17 - Breckland and South Norfolk
Information about tenders
- 3 tenders received
- 3 tenders assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Suppliers
ALCOVE LIMITED
- Companies House: 09076735
- Public Procurement Organisation Number: PQNR-8862-VNCV
2 Mayfly Way
Colchester
CO7 7WX
United Kingdom
Email: stephen.mckee@alcove.care
Website: https://www.youralcove.com/
Region: UKH34 - Essex Haven Gateway
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. NCCT43137 - Technology Enabled Care
LIVITY LIFE LIMITED
- Companies House: 13968621
- Public Procurement Organisation Number: PHVM-3482-RMYR
Nutsey Lane, Calmore Industrial Park
Southampton
SO40 3XJ
United Kingdom
Website: https://www.livitylife.co.uk/
Region: UKJ36 - Central Hampshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED
- Companies House: 04198824
- Public Procurement Organisation Number: PJPC-9373-BVJD
Unit 2 Summit Centre
West Drayton
UB7 0LJ
United Kingdom
Website: https://www.medequip-uk.com/
Region: UKI74 - Harrow and Hillingdon
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government