Scope
Reference
CRN/25/14
Description
DVLA requires a Merchant Acquirer (MA) service to support the secure processing, authorisation, settlement and reporting of credit and debit card transactions across DVLA's online, telephony and automated payment channels. The service must support cardholder‑not‑present transactions, comply with PCI DSS standards, integrate with DVLA's Payment Gateway, and provide the required management information, reconciliation and chargeback handling.
The contract will support DVLA services including Electronic Vehicle Licensing (EVL), personalised registrations, driver licensing, tachograph services and other payment‑reliant transactions. No volumes are guaranteed and projected volumes are indicative only.
The contract will be let for 5 years with an option to extend for up to 2 additional years (5+2). The procurement is being conducted via the Open Procedure under the Procurement Act 2023.
Total value (estimated)
- £170,000,000 excluding VAT
- £185,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 June 2027 to 31 May 2032
- Possible extension to 31 May 2034
- 7 years
Description of possible extension:
One extension period: up to 24 months (2 years)
Maximum total contract length: 7 years (5 + 2)
Main procurement category
Services
CPV classifications
- 66110000 - Banking services
- 66172000 - Financial transaction processing and clearing-house services
Submission
Tender submission deadline
13 February 2026, 5:00pm
Submission address and any special instructions
Tenders must be submitted electronically via the Department for Transport's Jaggaer e‑tendering portal:
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
8 May 2026
Recurring procurement
Publication date of next tender notice (estimated): 3 March 2031
Award criteria
| Name | Description | Type |
|---|---|---|
| Mandatory Requirements | PASS/FAIL criteria presented in a Yes/No format. Full details are set out in Appendix 2 - Specification. |
Quality |
| Quality | Evidence‑based questions, where tender responses are scored against a structured evaluation criteria and scoring matrix. Full details are set out in Appendix 2 - Specification. |
Quality |
| Commercial/Pricing | A detailed Pricing Schedule must be completed. The overall contract price is used within the Price‑Per‑Quality‑Point (PQP) calculation to determine the Most Advantageous Tender (MAT). Full... |
Price |
Weighting description
Evaluated using a Price‑Per‑Quality‑Point (PQP) methodology to determine the Most Advantageous Tender (MAT). Full details are set out in Appendix 2 - Specification.
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Driver and Vehicle Licensing Agency
- Public Procurement Organisation Number: PYVZ-4215-PGYM
Longview Road
Morriston
SA6 7JL
United Kingdom
Region: UKL18 - Swansea
Organisation type: Public authority - central government