Scope
Reference
TFW0910.00
Description
Following the recent tender exercise this is to notify the market of the award of a new contract to the Supplier offering the most advantageous tender for the provision of a new Retail Ticketing Solution to TFWRL.
Contract 1. TfW Retail Ticketing Solution (RTS)
Supplier
Contract value
- £6,727,252 excluding VAT
- £8,192,702 including VAT
Above the relevant threshold
Award decision date
26 November 2025
Date assessment summaries were sent to tenderers
26 November 2025
Earliest date the contract will be signed
22 December 2025
Contract dates (estimated)
- 23 December 2025 to 22 December 2028
- Possible extension to 22 December 2031
- 6 years
Description of possible extension:
Option to extend for up to three periods of 12 months each
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
• PAYG cEMV Integration
• Bags and carry straps
• Mag Stripe Reader/Write Support (Station Ticket Office Only)
• Customer Display (total) up to 81 required
• Disposal of incumbent equipment
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Information about tenders
- 4 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Utilities
Supplier
Vix Technology UK Limited
- Public Procurement Organisation Number: PMJL-5169-MRDN
Ridgecourt The Ridge
Surrey
KT18 7EP
United Kingdom
Email: uk.tenders@vixtechnology.com
Region: UKJ26 - East Surrey
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Connected people/organisations:
VIX AFC Limited, 02649163, Ridgecourt The Ridge, Epsom, Surrey, KT18 7EP, UK
Contract 1. TfW Retail Ticketing Solution (RTS)
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
- Public Procurement Organisation Number: PVJP-5451-JYWQ
3 Llys Cadwyn
Pontypridd
CF37 4TH
United Kingdom
Email: procurement.help@tfwrail.wales
Website: http://www.tfwrail.wales
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales