Scope
Reference
TFW0910.00
Description
Following the recent tender exercise this is to notify the market of the award of a new contract to the Supplier offering the most advantageous tender for the provision of a new Retail Ticketing Solution to TFWRL.
Contract 1. TfW Retail Ticketing Solution (RTS)
Supplier
Contract value
- £6,727,252 excluding VAT
- £8,192,702 including VAT
Above the relevant threshold
Award decision date
26 November 2025
Date assessment summaries were sent to tenderers
26 November 2025
Standstill period
- End: 10 December 2025
- 8 working days
Earliest date the contract will be signed
12 December 2025
Contract dates (estimated)
- 15 December 2025 to 14 December 2028
- Possible extension to 14 December 2031
- 6 years
Description of possible extension:
Option to extend for up to three periods of 12 months each
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
• PAYG cEMV Integration
• Bags and carry straps
• Mag Stripe Reader/Write Support (Station Ticket Office Only)
• Customer Display (total) up to 81 required
• Disposal of incumbent equipment
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Information about tenders
- 4 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Utilities
Supplier
Vix Technology UK Limited
- Public Procurement Organisation Number: PMJL-5169-MRDN
Ridgecourt The Ridge
Surrey
KT18 7EP
United Kingdom
Email: uk.tenders@vixtechnology.com
Region: UKJ26 - East Surrey
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Connected people/organisations:
VIX AFC Limited, 02649163, Ridgecourt The Ridge, Epsom, Surrey, KT18 7EP, UK
Contract 1. TfW Retail Ticketing Solution (RTS)
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
- Public Procurement Organisation Number: PVJP-5451-JYWQ
3 Llys Cadwyn
Pontypridd
CF37 4TH
United Kingdom
Email: procurement.help@tfwrail.wales
Website: http://www.tfwrail.wales
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales