Scope
Description
Taunton is the County Town of Somerset and was one of the first towns in the Southwest to be awarded Garden Town Status and has a population of around 62,000. Taunton Town Council is committed to enhancing security and safety measures to tackle the rise in Anti-Social Behaviour and improve safety and security for members of the public, its community and businesses through engagement, education and problem solving.
The offer must;
Create a safe and welcoming place: by using street ambassadors/marshals to create a friendly and welcoming place for people to shop and spend time in, improving the safety and security of the town centre. Safer towns will lend itself to increased footfall and more potential business for local retailers. The safe streets will entice people to venture out and explore the area, providing a boost to the local economy and improve investment opportunities.
The role of the street marshal will be to assist where possible, approach groups of people to ensure all is well and to be that helping hand, you'll be required to engage with local businesses and identify hotspots of ASB issues.
Street marshals will look to work with a range of town centre users, this will include businesses, residents, visitors, community groups, street performers, buskers and street traders, the local policing team to ensure that the town maintains a safe and secure environment for all to prosper and grow.
Street marshals could have certification, licenses and training in the following;
• SIA
• Conflict management
• Physical intervention
• Safeguarding children
• Vulnerable adult protection
• Welfare and vulnerability engagement
• "Ask for Angela"
• First Aid
• Prevention of violence against women and girls
• Anti-racism, LGBTQA+
• Handling conflict with teenagers
Supporting Local Business Communications: Street marshals will support the town centre businesses by allowing the businesses to report town centre issues, ranging from verbal abuse, shoplifting and more serious crime where possible, the use of digital platforms or software (such as UKPAC) should be integrated to streamline reporting, enable real-time updates, and facilitate information sharing between marshals, businesses, and authorities. towards businesses via the radio link system.
Total value (estimated)
- £255,000 excluding VAT
- £310,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2030
- 4 years
Description of possible extension:
One , one year extension available
Main procurement category
Services
CPV classifications
- 75241000 - Public security services
Contract locations
- UKK23 - Somerset
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
29 December 2025, 11:59pm
Tender submission deadline
12 January 2026, 12:00pm
Submission address and any special instructions
Please submit to email address in the documents by the published deadline
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
31 January 2026
Recurring procurement
Publication date of next tender notice (estimated): 1 December 2029
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Price/quality | Quality | 100% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Taunton Town Council
- Public Procurement Organisation Number: PMDN-7336-NLLJ
Deane House
Taunton
TA1 9QQ
United Kingdom
Region: UKK23 - Somerset
Organisation type: Public authority - sub-central government