Scope
Reference
Project-00288
Description
Anchor Hanover Group is seeking to appoint bidders for the provision of commercial catering equipment, kitchenware, consumables, and associated installation services across its national portfolio. The successful bidder(s) will provide goods and services to approximately 200 commercial kitchens within 120 care homes and 70 extra care locations.
The estimated spend over the maximum contract term is £6,000,000 (INC VAT). The contract is scheduled to commence on April 1, 2026, for an initial period of 3 years, with the option to extend for up to a further 3 years (2 + 1).
Lot Structure and Scope
The tender is divided into two distinct service streams, and bidders may secure one or both lots.
LOT 1 - Heavy Commercial Equipment (Supply and Fit)
This lot covers the complete lifecycle management of all heavy, installed commercial catering equipment. The Lot 1 Contractor will be responsible for the supply of all specified heavy-duty equipment (e.g., refrigeration, ovens, warewashing) via a managed e-catalogue.
The scope requires a comprehensive service that includes mandatory site surveys, professional installation by qualified engineers, and full commissioning. Furthermore, the contractor must manage the safe decommissioning and WEEE-compliant disposal of all redundant heavy equipment. A fully managed Single Point of Contact (SPOC) administrative service for all in-warranty claims is required.
Contractual Basis: Anchor's Standard Goods & Services Contract terms.
LOT 2 - Light Equipment, Kitchenware & Consumables (Supply Only)
This lot covers the supply and delivery of all non-technical light catering goods via a managed e-catalogue. The Lot 2 Contractor will be responsible for the e-catalogue-based supply and delivery of all commercial catering light equipment, kitchenware, and consumables, adhering to the quality specifications.
Responsibilities include the ongoing maintenance of the e-catalogue, ensuring all product data and pricing are accurate. The contractor must also provide an efficient, no-fee returns policy for any defective, damaged, or incorrectly supplied goods.
Contractual Basis - Anchor's Standard Goods Contract terms.
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://anchor.my.site.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://anchor.my.site.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Total value (estimated)
- £5,000,000 excluding VAT
- £6,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2032
- 6 years
Description of possible extension:
Optional Extensions 2 Years + 1 Year
Main procurement category
Goods
Additional procurement category
Services
CPV classifications
- 39221000 - Kitchen equipment
- 42341000 - Commercial ovens
- 42513290 - Commercial refrigerating equipment
- 39240000 - Cutlery
- 39221110 - Crockery
- 39241100 - Knives
- 39141000 - Kitchen furniture and equipment
- 45300000 - Building installation work
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Lot constraints
Description of how multiple lots may be awarded:
Bidders can be awarded both lots
Lot 1. Heavy Commercial Equipment
Description
This lot covers the complete lifecycle management of all heavy, installed commercial catering equipment. The successful bidder will be responsible for:
• The supply of all specified heavy-duty equipment (e.g., refrigeration, ovens, warewashing ) via a managed e-catalogue.
• A comprehensive service that includes mandatory site surveys , professional installation by qualified engineers , and full commissioning.
• The safe decommissioning and WEEE-compliant disposal of all redundant heavy equipment.
• A fully managed Single Point of Contact (SPOC) administrative service for all in-warranty claims, where the Contractor manages the claim with the manufacturer on Anchor's behalf.
Lot value (estimated)
- £3,250,000 excluding VAT
- £3,900,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Light Equipment, Kitchenware & Consumables
Description
This lot covers the supply and delivery of all non-technical light catering goods via a managed e-catalogue. The successful bidder will be responsible for:
• The e-catalogue-based supply and delivery of all commercial catering light equipment, kitchenware, and consumables, adhering to the quality specifications.
• The ongoing maintenance of the e-catalogue, ensuring all product data, and pricing are accurate.
• An efficient, no-fee returns policy for any defective, damaged, or incorrectly supplied goods.
Lot value (estimated)
- £1,750,000 excluding VAT
- £2,100,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Particular suitability
Lot 1. Heavy Commercial Equipment
Lot 2. Light Equipment, Kitchenware & Consumables
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
3 December 2025, 12:00pm
Submission type
Tenders
Tender submission deadline
15 December 2025, 12:00pm
Submission address and any special instructions
Electronically via the Anchor E-Procurement Portal - https://anchor.my.site.com/s/Welcome
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
18 February 2026
Recurring procurement
Publication date of next tender notice (estimated): 17 November 2031
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60% |
Quality | 60.00% |
| Price | 40% |
Price | 40.00% |
Other information
Description of risks to contract performance
1. Unforeseen Volume Changes
The actual volume of Lot 1 (Heavy) installations or Lot 2 (Light) consumables drastically exceeds or falls below forecasted levels.
2.Portfolio Growth (Number of Homes) Anchors national portfolio increases significantly due to acquisitions, adding unexpected demand and geographical spread.
3. Obsolescence of Products
The discontinuation of specific models of heavy equipment or key components by the manufacturer during the contract term renders the items impossible to replace or repair, jeopardizing the standardization and long-term maintainability of the Anchors's existing asset portfolio.
4. Legislation Changes
New UK or retained EU legislation (e.g., Gas Safety, F-Gas, WEEE, or Building Safety Act) changes compliance requirements mid-contract.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Two Stage Process - PSQ followed by ITT. Further detail can be found in the IFT document.
Contracting authority
Anchor Hanover Group
- Public Procurement Organisation Number: PYBH-1339-MTCJ
2 Godwin Street
Bradford
BD1 2ST
United Kingdom
Email: property.procurement@anchor.org.uk
Website: https://www.anchor.org.uk/
Region: UKE41 - Bradford
Organisation type: Public authority - sub-central government