Scope
Reference
25-009
Description
CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.
Contract 1. Establishment Management and Operation of Water Industry Consumer Panels
Supplier
Contract value
- £799,132 excluding VAT
- £998,956 including VAT
Above the relevant threshold
Date signed
1 October 2025
Contract dates
- 1 October 2025 to 30 September 2029
- 4 years
Main procurement category
Services
CPV classifications
- 73110000 - Research services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Sample Recruited | The number of people on each panel at panel launch |
3 months |
| Broadly representative sample for England and Wales | Balanced and proportionate number of demographics and incomes across England and Wales |
3 months |
| Social Value - Inclusive recruitment and representation of panel members & diversity of panel. | Percentage of panel participants from typically hard to reach, under-represented or vulnerable groups (e.g., low-income households, ethnic minorities, rural communities, individuals with limiting... |
3 months |
| Participation rate - numbers | The number who take part in activities per panel |
3 months |
| Participation rate - diversity | he number in typically hard to reach/under-represented groups who take part in activities per panel |
3 months |
| Accountability experience | The % who feel accountability experience is worthwhile |
3 months |
Signed contract documents
01a_Mid-Tier (Award Form) TMck signed .pdf
Submission
Submission type
Tenders
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Supplier
TAYLOR MCKENZIE RESEARCH & MARKETING LTD.
- Companies House: SC210656
- Public Procurement Organisation Number: PXVG-6713-YPLT
1st Floor 82 West Nile Street
Glasgow
G1 2QH
United Kingdom
Email: tender@taylormckenzie.co.uk
Website: http://www.taylormckenzie.co.uk
Region: UKM82 - Glasgow City
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Establishment Management and Operation of Water Industry Consumer Panels
Contracting authority
Consumer Council for Water
- Public Procurement Organisation Number: PCLM-3677-JYML
23 Stephenson Street
Birmingham
B2 4BH
United Kingdom
Region: UKG31 - Birmingham
Organisation type: Public authority - central government