Section one: Contracting authority
one.1) Name and addresses
NHS SOUTH WEST LONDON INTEGRATED CARE BOARD
120 The Broadway
London
SW191RH
Contact
Sara O'Donnell
Country
United Kingdom
Region code
UKI63 - Merton, Kingston upon Thames and Sutton
NHS Organisation Data Service
QWE
Internet address(es)
Main address
https://www.southwestlondon.icb.nhs.uk
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://atamis-1928.my.site.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://atamis-1928.my.site.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS South West London ICB Crisis Cafes
Reference number
PRJ-2216
two.1.2) Main CPV code
- 85323000 - Community health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS South West London ICB is seeking to procure five recovery/crisis cafes located in Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support.
two.1.5) Estimated total value
Value excluding VAT: £6,434,350
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Croydon
Lot No
1
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
Croydon
two.2.4) Description of the procurement
South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority.
two.2) Description
two.2.1) Title
Sutton
Lot No
2
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
Sutton
two.2.4) Description of the procurement
South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
two.2) Description
two.2.1) Title
Kingston and Richmond
Lot No
3
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
Kingston and Richmond
two.2.4) Description of the procurement
South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
two.2) Description
two.2.1) Title
Wandsworth
Lot No
4
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
Wandsworth
two.2.4) Description of the procurement
South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
two.2) Description
two.2.1) Title
Merton
Lot No
5
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
Merton
two.2.4) Description of the procurement
South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-052047
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 November 2025
Local time
4:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
13 November 2025
Local time
1:00am
Place
Tenders are submitted electronically on the Atamis e-tendering portal.
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
This is a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023.
six.4) Procedures for review
six.4.1) Review body
https://www.southwestlondon.icb.nhs.uk
London
Country
United Kingdom