Section one: Contracting authority
one.1) Name and addresses
NHS SOUTH WEST LONDON INTEGRATED CARE BOARD
120 The Broadway
London
SW191RH
Contact
Sara O'Donnell
Country
United Kingdom
Region code
UKI63 - Merton, Kingston upon Thames and Sutton
NHS Organisation Data Service
QWE
Internet address(es)
Main address
https://www.southwestlondon.icb.nhs.uk/
Buyer's address
https://www.southwestlondon.icb.nhs.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
South West London ICB Crisis Cafe Service
Reference number
PRJ2216
two.1.2) Main CPV code
- 85323000 - Community health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £6,428,476
two.2) Description
two.2.1) Title
Crisis Cafe - Lot 1 Croydon
Lot No
1
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100%
Price - Weighting: Pass/Fail
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for an initial period of 3 years with an option to extend up to two 12 month periods.
two.2) Description
two.2.1) Title
Crisis Cafe Service Lot 2 Sutton
Lot No
2
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100%
Price - Weighting: Pass/Fail
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
two.2) Description
two.2.1) Title
Crisis Cafe Service Lot 3 Kingston and Richmond
Lot No
3
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100%
Price - Weighting: Pass/Fail
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
two.2) Description
two.2.1) Title
Crisis Cafe Lot 4 Wandsworth
Lot No
4
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100%
Price - Weighting: Pass/Fail
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
two.2) Description
two.2.1) Title
Crisis Cafe Lot 5 Merton
Lot No
5
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond.
The Recovery /Crisis Cafés provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London.
SWL ICB's crisis café model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100%
Price - Weighting: Pass/Fail
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-065731
Section five. Award of contract
Lot No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 March 2026
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Mind in Croydon
Orchard House 15A Purley Road South Croydon CR2 6EZ
London
Country
United Kingdom
NUTS code
- UKI - London
Companies House
03697578
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,281,250
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 March 2026
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Sutton Mental Health Foundation Charity Company
London
Country
United Kingdom
NUTS code
- UKI - London
Companies House
03549053
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,386,750
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 March 2026
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Richmond Borough Mind
,UK House, 82 Heath Road, Twickenham, TW1 4BW
London
Country
United Kingdom
NUTS code
- UKI - London
Companies House
7954134
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,308,401
Section five. Award of contract
Lot No
4
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 March 2026
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hestia Housing and Support
Beaufort House 4th Floor, 15 St. Botolph Street, London, EC3A 7DT
London
Country
United Kingdom
NUTS code
- UKI - London
Companies House
2020165
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,160,200
Section five. Award of contract
Lot No
5
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 March 2026
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Community Drug and Alcohol Recovery Services
296a, Kingston Road Wimbledon Chase London SW20 8LX
London
Country
United Kingdom
NUTS code
- UKI - London
Companies House
02634372
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,291,857
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority via hub.psrrepresentation@nhs.net by 24.03.2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
six.4) Procedures for review
six.4.1) Review body
NHS South West London Integrated Care Board
London
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority via hub.psrrepresentation@nhs.net by 24.03.2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.