Scope
Description
Support in the end-to-end design and implementation of a new service desk arrangement. This will initially require a discovery piece of work, to understand how we currently work, the support we provide, and the requirements of our wider organisation.
Total value (estimated)
- £50,000 excluding VAT
- £60,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 2 December 2025 to 1 December 2026
- 1 year
Main procurement category
Services
CPV classifications
- 72600000 - Computer support and consultancy services
Contract locations
- UK - United Kingdom
Participation
Conditions of participation
The supplier must be able to provide their services within 2 months of the contract being awarded (expected to be late 2025) and be able to fully deliver their recommendations within 12 months.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
26 September 2025, 12:00pm
Tender submission deadline
3 October 2025, 12:00pm
Submission address and any special instructions
Via the Atamis Health Family System - https://atamis-1928.my.site.com/ProSpend__CustomCommunitiesLogin?startURL=/one/one.app#/alohaRedirect/apex/Supplier_Portal_2019
Tenders may be submitted electronically
Yes
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Requirement Spec | Quality | 50.00% |
| Pricing | Cost | 40.00% |
| Social Reqs | Quality | 10.00% |
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
IT and CS Service Desk Reqs for Professional Support Services DV0.3 8Aug25.xlsx
Appendix A - IT and CSM Structures_Aug25.docx
Contracting authority
Leeds Community Healthcare NHS Trust
- Public Procurement Organisation Number: PZXV-8867-VHCQ
First Floor, Stockdale House
Leeds
LS6 1PF
United Kingdom
Email: lcht.procurement@nhs.net
Website: https://www.noecpc.nhs.uk
Region: UKE42 - Leeds
Organisation type: Public authority - central government