Scope
Reference
P-009133
Description
Newcastle City Council has a statutory duty to provide care and support services to residents who meet the national minimum eligibility threshold as defined by the Care Act 2014. The Council is committed to delivering a high-quality, responsive, and accessible home care service that enables individuals to live independently, safely, and meaningfully within their own homes and communities.
This contract will support adults residing in the City of Newcastle who meet the national eligibility criteria, including:
Older people aged 65 and over
Adults (18+) with mental health needs
Adults (18+) with physical disabilities, including sensory impairments
Adults (18+) with specific needs, such as dementia, learning disabilities, autism diagnosis's, mental health conditions, end-of-life or palliative care, sudden onset or acquired brain injuries
The service will operate 365 days a year (366 in leap years), between the hours of 7:00 AM and 11:00 PM.
Commercial tool
Establishes an open framework
Contract dates (estimated)
- 5 September 2026 to 4 September 2034
- 8 years
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKC22 - Tyneside
Lot constraints
Maximum number of lots a supplier can bid for: 2
Maximum number of lots a supplier can be awarded: 2
Lot 1. North
Description
The Framework will operate across four geographical Zones, each forming a separate Lot. The Council intends to appoint three Providers per Lot, based on the outcome of the tender evaluation.
Lot 1 - Provision of Home Care services in the North
This includes: Castle, Fawdon and West Gosforth, Parklands, Gosforth and Kenton, Dene and South Gosforth, Manor Park, North Jesmond
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. East
Description
The Framework will operate across four geographical Zones, each forming a separate Lot. The Council intends to appoint three Providers per Lot, based on the outcome of the tender evaluation.
Lot 3 - Provision of Home Care services in the East of Newcastle
This includes: Byker, Walker, Heaton, Walkergate, Monument, Ouseburn, South Jesmond
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Inner West
Description
The Framework will operate across four geographical Zones, each forming a separate Lot. The Council intends to appoint three Providers per Lot, based on the outcome of the tender evaluation.
Lot 3 - Provision of Home Care services in the Inner West of Newcastle
This includes: Benwell and Scotswood, Elswick, Arthurs Hill, Wingrove, West Fenham, Blakelaw
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. Outer West
Description
The Framework will operate across four geographical Zones, each forming a separate Lot. The Council intends to appoint three Providers per Lot, based on the outcome of the tender evaluation.
Lot 4 - Provision of Home Care services in the Outer West of Newcastle
This includes: Callerton and Throckley, Chapel, Lemington, Denton, Westerhope, Kingston Park South and Newbiggin Hall
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Framework
Open framework scheme end date (estimated)
4 September 2034
Maximum number of suppliers
12
Award method when using the framework
With competition
Submission
Publication date of tender notice (estimated)
13 April 2026
Enquiry deadline
16 May 2026, 12:00pm
Tender submission deadline
20 May 2026, 12:00pm
Submission address and any special instructions
Please submit all tender documents via https://www.open-uk.org
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
6 July 2026
Procedure
Procedure type
Open procedure
Contracting authority
Newcastle City Council
- Public Procurement Organisation Number: PBHM-6848-TWYG
Civic Centre
Newcastle Upon Tyne
NE1 8QH
United Kingdom
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government