Scope
Reference
C413258
Description
In line with the 10YHP three shifts, Quality Strategy, and evolving digital capabilities, we are seeking approval to spend £400,000 in financial year 25/26 to commission work to scope and design a future state and possible implementation road map for the system wide collection, analysis and presentation of feedback from people using the NHS. The programme 'Future of patient feedback: a roadmap for measurement and improvement' will set out options for the design of a sustainable and holistic insight system, with ambitions of enabling utility of experience data in different forms, freeing up capacity to make improvements to quality, and to ensure that we are measuring what matters through easily navigable and inclusive feedback routes. The programme will explore digital capabilities offered by the NHS App and FDP to allow optimal capture and utility of care experiences.
Total value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 4 May 2026 to 3 May 2027
- Possible extension to 3 August 2027
- 1 year, 3 months
Description of possible extension:
Subject to internal approvals
Main procurement category
Services
CPV classifications
- 79315000 - Social research services
Participation
Legal and financial capacity conditions of participation
See questionnaire 1 of tender documents
Technical ability conditions of participation
See questionnaire 1 of tender documents
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
27 January 2026, 5:00pm
Tender submission deadline
9 February 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
2 April 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| Technical | 60% |
Quality |
| Commercial | 30% |
Price |
| Social Value | 10% |
Quality |
Weighting description
Technical 60%
Commercial 30%
Social Value 10%
Other information
Payment terms
Based on deliverables
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
NHS England
- Public Procurement Organisation Number: PDPT-3135-BWWY
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
United Kingdom
Region: UKI45 - Lambeth
Organisation type: Public authority - central government