Scope
Reference
C413258
Description
By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.
Total value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 4 May 2026 to 3 May 2027
- Possible extension to 3 August 2027
- 1 year, 3 months
Description of possible extension:
Subject to internal approvals
Main procurement category
Services
CPV classifications
- 79315000 - Social research services
Participation
Legal and financial capacity conditions of participation
See questionnaire 1 of tender documents
Technical ability conditions of participation
See questionnaire 1 of tender documents
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
27 January 2026, 5:00pm
Tender submission deadline
9 February 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
2 April 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| Technical | 60% |
Quality |
| Commercial | 30% |
Price |
| Social Value | 10% |
Quality |
Weighting description
Technical 60%
Commercial 30%
Social Value 10%
Other information
Payment terms
Based on deliverables
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
NHS England
- Public Procurement Organisation Number: PDPT-3135-BWWY
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
United Kingdom
Region: UKI45 - Lambeth
Organisation type: Public authority - central government