Scope
Description
Overview:
Bedford Borough Council has awarded a contract to deliver comprehensive maintenance services across our temporary accommodation property portfolio to HCR Limited. This includes both owned and leased properties—currently totalling 137 units, with plans to expand to 321 by 2028.
Scope of Services:
The successful contractor(s) will be expected to provide:
Full maintenance services
Compliance and statutory inspections
Responsive and planned repairs
Ad hoc works as required
Contract 1. Temporary Accommodation Maintenance Services
Supplier
Contract value
- £7,000,000 excluding VAT
- £8,400,000 including VAT
Above the relevant threshold
Date signed
23 December 2025
Contract dates
- 1 January 2026 to 31 December 2029
- Possible extension to 31 December 2031
- 6 years
Description of possible extension:
Options to extend by 2 periods of up to 12 months
Main procurement category
Services
CPV classifications
- 70330000 - Property management services of real estate on a fee or contract basis
- 70331000 - Residential property services
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Accurate and timely billing of Buyer | 3 months |
| Responsiveness to customers | 3 months |
| Upheld Complaints | 12 months |
| Social Value | 12 months |
Signed contract documents
TA_Maintenance_Award_Form-_HCR.pdf
Mid-Tier Core Terms v1.3 2025 (BBC).pdf
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
HCR Ltd
- Companies House: 02046903
Basing View
Basingstoke
RG21 4HG
United Kingdom
Telephone: 01256812700
Email: adrian.leach@hcr.co.uk
Region: UKJ37 - North Hampshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Temporary Accommodation Maintenance Services
Contracting authority
Bedford Borough Council
- Public Procurement Organisation Number: PLCV-4616-VTHL
Borough Hall, Cauldwell Street
Bedford
MK42 9AP
United Kingdom
Region: UKH24 - Bedford
Organisation type: Public authority - sub-central government