Alarm Monitoring Service
- Clarion Housing Group
Procurement identifier (OCID): ocds-h6vhtk-059cf8
Description
The key objectives of this contract is to provide:-
a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd.
b) An ARC platform enabling the supplier's Operators to communicate with our residents via our analogue and digital TEC equipment.
c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts).
d) An out of hours repairs handling service.
The Contract will be for a term of 8 years (the Term). The contract will have break clauses included
Notices
UK4: Tender notice
- Notice identifier
- 2025/S 000-075348
- Published
- 19 November 2025, 3:44pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-057642
- Published
- 18 September 2025, 11:39am