Scope
Reference
8067
Description
The key objectives of this contract is to provide:-
a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd.
b) An ARC platform enabling the supplier's Operators to communicate with our residents via our analogue and digital TEC equipment.
c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts).
d) An out of hours repairs handling service.
The Contract will be for a term of 8 years (the Term). The contract will have break clauses included
Total value (estimated)
- £3,600,000 excluding VAT
- £4,320,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 June 2026 to 31 May 2034
- 8 years
Main procurement category
Services
CPV classifications
- 79711000 - Alarm-monitoring services
Contract locations
- UK - United Kingdom
Participation
Legal and financial capacity conditions of participation
See PSQ
Technical ability conditions of participation
See PSQ
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
25 November 2025, 12:00pm
Submission type
Tenders
Tender submission deadline
15 December 2025, 12:00pm
Submission address and any special instructions
https://atamis-clarionhousing--prospend.vf.force.com/apex/CS_ContractPage?filters=&page=1&Preview=Yes&searchStr=&SearchType=Projects&sortStr=Alphabetical&uid=a1MWT000002549t2AA&sfdcIFrameOrigin=https://atamis-clarionhousing.lightning.force.com
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
28 May 2026
Recurring procurement
Publication date of next tender notice (estimated): 19 January 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| PSQ STAGE | All Bidders need to meet the Mandatory Requirements of this PSQ to proceed to the next stage which is ITT |
Quality |
Weighting description
All Bidders need to meet the Mandatory Requirements of this PSQ to proceed to the next stage which is ITT
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Competitive flexible procedure description
CFP - PSQ Stage
Contracting authority
Clarion Housing Group
- Public Procurement Organisation Number: PQND-5289-JNDN
5th Floor, Greater London House, Hampstead Road
London
NW1 7QX
United Kingdom
Contact name: Michelle Saunders
Email: michelle.saunders@clarionhg.com
Website: http://www.clarionhg.com
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government