Scope
Reference
8067
Description
The key objectives of this contract are to provide successfully: A call monitoring / handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd. An ARC platform enabling the supplier's Operators to communicate with our residents via our analogue and digital TEC equipment. An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts). An out of hours repairs handling service. Please use the link below to express your interest. https://atamis-clarionhousing--prospend.vf.force.com/apex/CS_ContractPage?filters=&page=1&Preview=Yes&searchStr=&SearchType=Projects&sortStr=Alphabetical&uid=a1MWT000002549t2AA&sfdcIFrameOrigin=https://atamis-clarionhousing.lightning.force.com
Total value (estimated)
- £3,600,000 excluding VAT
- £4,320,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 June 2026 to 31 May 2033
- 7 years
Main procurement category
Services
CPV classifications
- 79711000 - Alarm-monitoring services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
2 October 2025
Engagement process description
We would like to hold an online pre-market engagement session with the team on the 9th October 2025 time to be confirmed. We would like potential suppliers to register their interest and complete an NDA prior to attending. This will be done via the Atamis System therefore suppliers will need to register on Atamis. We would like suppliers to provide feedback on our draft specification and terms to shape our up-coming procurement. Please ensure you respond by the 2nd October 2025 @ 10:00
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
10 November 2025
Procedure
Special regime
Light touch
Contracting authority
Clarion Housing Group
- Public Procurement Organisation Number: PQND-5289-JNDN
5th Floor, Greater London House, Hampstead Road
London
NW1 7QX
United Kingdom
Contact name: Michelle Saunders
Email: michelle.saunders@clarionhg.com
Website: http://www.clarionhg.com
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government