Section one: Contracting authority/entity
one.1) Name and addresses
NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD
PEMBERTON HOUSE COLIMA AVENUE SUNDERLAND ENTERPRISE PARK
Sunderland
SR53XB
Country
United Kingdom
Region code
UKC23 - Sunderland
NHS Organisation Data Service
QHM
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Translation and Interpretation Services for Spoken and Non-Spoken Languages
Reference number
NENC043
two.1.2) Main CPV code
- 79500000 - Office-support services
two.1.3) Type of contract
Services
two.2) Description
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
two.2.4) Description of the procurement at the time of conclusion of the contract:
The original procurement was conducted under the Public Contracts Regulations 2015 (PCR) through a compliant framework agreement for the provision of translation and interpretation services, including spoken and non-spoken languages.
The contract was awarded following a call-off under the framework and provided translation and interpretation services to support service delivery across the authority. The contract included provisions for extension in accordance with the framework terms.
The contract has been extended for a further period of 12 months under Regulation 72 of the Procurement Contract Regulations 2015 (PCR), in line with the original scope and permitted duration of the framework agreement.
Contract Start Date: 01 April 2021
Original Contract End Date: 31 March 2026
New Contract End Date: 31 March 2027
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
12
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2099/S 001-999999
Section five. Award of contract/concession
Contract No
ICBCD/TVTranslation23-25
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
9 December 2025
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Language Empire Ltd
Empire House, College Road, Rochdale
Lancashire
OL12 6AE
Country
United Kingdom
NUTS code
- UKC - North East (England)
Companies House
TBC
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £12,079,560
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NHS North East and North Cumbria Integrated Care Board
Sunderland
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 79500000 - Office-support services
seven.1.2) Additional CPV code(s)
- 79530000 - Translation services
- 79540000 - Interpretation services
seven.1.3) Place of performance
NUTS code
- UKC - North East (England)
seven.1.4) Description of the procurement:
The original procurement was conducted under the Public Contracts Regulations 2015 (PCR) through a compliant framework agreement for the provision of translation and interpretation services, including spoken and non-spoken languages.
The contract was awarded following a call-off under the framework and provided translation and interpretation services to support service delivery across the authority. The contract included provisions for extension in accordance with the framework terms.
The contract has been extended for a further period of 12 months under Regulation 72 of the Procurement Contract Regulations 2015 (PCR), in line with the original scope and permitted duration of the framework agreement.
Contract Start Date: 01 April 2021
Original Contract End Date: 31 March 2026
New Contract End Date: 31 March 2027
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
12
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£14,495,472
seven.1.7) Name and address of the contractor/concessionaire
Language Empire Ltd
Empire House, College Road, Rochdale
Lancashire
OL12 6AE
Country
United Kingdom
NUTS code
- UKC - North East (England)
Companies House
TBC
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
The contract has been extended for a further period of 12 months under Regulation 72 of the Procurement Contract Regulations 2015 (PCR), in line with the original scope and permitted duration of the framework agreement.
Contract Start Date: 01 April 2021
Original Contract End Date: 31 March 2026
New Contract End Date: 31 March 2027
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
would cause significant inconvenience or substantial duplication of costs for the contracting authority.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £2,415,912
Total contract value after the modifications
Value excluding VAT: £14,495,472