Scope
Reference
F8107
Description
South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies.
We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:-
• Separate covering letter
• All required TSM questions
• Two additional open text questions
• Six demographic questions (9 options max per question, previously one A4 side)
Contract 1. Tenant Satisfaction Survey
Supplier
Contract value
- £46,785 excluding VAT
- £56,142.20 including VAT
Below the relevant threshold
Award decision date
18 December 2025
Earliest date the contract will be signed
9 January 2026
Contract dates (estimated)
- 1 February 2026 to 31 January 2029
- Possible extension to 31 January 2030
- 4 years
Description of possible extension:
An extension would be approved if the Council is satisfied with the service that has been provided throughout the initial contract period,
Main procurement category
Services
CPV classifications
- 71355000 - Surveying services
Contract locations
- UKC22 - Tyneside
Information about tenders
- 3 tenders received
- 2 tenders assessed in the final stage:
- 2 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - open competition
Supplier
ARP RESEARCH LTD
- Companies House: 07342249
- Public Procurement Organisation Number: PDDR-6788-XXPZ
1 Dickenson Court
Sheffield
S35 2ZS
United Kingdom
Email: adam.payne@arp-research.co.uk
Website: http://www.arp-research.co.uk
Region: UKE32 - Sheffield
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Tenant Satisfaction Survey
Contracting authority
South Tyneside Borough Council
- Public Procurement Organisation Number: PYPB-8737-VBHG
Town Hall and Civic Offices, Westoe Road
South Shields
NE33 2RL
United Kingdom
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government