Scope
Reference
CRN/25/20
Description
DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA’s intention is to renew this membership & gain Version 8 accreditation for the term of this contract.
Contract 1. Provision of Contact Centre Accreditation and Membership
Supplier
Contract value
- £41,000 excluding VAT
- £49,200 including VAT
Below the relevant threshold
Date signed
17 December 2025
Contract dates
- 17 December 2025 to 15 December 2027
- Possible extension to 15 December 2028
- 2 years, 11 months, 30 days
Description of possible extension:
12 month option to extend included
Main procurement category
Services
CPV classifications
- 64200000 - Telecommunications services
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
CCA GLOBAL Ltd
20 Newton Place
Glasgow
G3 7PY
United Kingdom
Email: ewa.gora@ccaglobal.com
Region: UKM82 - Glasgow City
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Provision of Contact Centre Accreditation and Membership
Contracting authority
Driver and Vehicle Licensing Agency
- Public Procurement Organisation Number: PYVZ-4215-PGYM
Longview Road
Morriston
SA6 7JL
United Kingdom
Region: UKL18 - Swansea
Organisation type: Public authority - central government