Scope
Description
Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab's Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.
Total value (estimated)
- £30,000 excluding VAT
- £36,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 May 2026 to 30 April 2028
- Possible extension to 30 April 2029
- 3 years
Description of possible extension:
1 Year
Main procurement category
Services
CPV classifications
- 64000000 - Postal and telecommunications services
Contract locations
- UKG2 - Shropshire and Staffordshire
Submission
Enquiry deadline
28 January 2026, 12:00pm
Tender submission deadline
28 January 2026, 12:00pm
Submission address and any special instructions
Quotations MUST be made in either pdf format or in a format which is compatible with Office 365 and documents submitted electronically via the in-tend portal at https://in-tendhost.co.uk/tamworthbc by 12 noon on Wednesday 28 January 2026.
Tenders may be submitted electronically
Yes
Award criteria
The Award Criteria will be Price 40% Quality 55% Social Value 5%. There are 5 Quality Questions to answer.
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
TBC OOH Service Invitation to Quote V6 12-12-25.docx
Social Value Priorities & Pledges 2025.docx
Contracting authority
Tamworth Borough Council
- Public Procurement Organisation Number: PTDD-5754-QXLV
Marmion House, Lichfield Street
Tamworth
B79 7BZ
United Kingdom
Email: procurement@tamworth.gov.uk
Region: UKG24 - Staffordshire CC
Organisation type: Public authority - sub-central government