Scope
Description
Contract to provide a mailing fulfilment service for the printing and digital delivery of its Revenues, Benefits, Financial Assessments, Direct Payments, Housing and Exchequers documents.
Contract 2
Supplier
Contract value
- £1,500,000 excluding VAT
- £1,800,000 including VAT
Above the relevant threshold
Date signed
10 December 2025
Contract dates
- 10 December 2025 to 6 December 2028
- Possible extension to 6 December 2030
- 4 years, 11 months, 28 days
Description of possible extension:
2x 12-month optional extensions
Main procurement category
Services
CPV classifications
- 64000000 - Postal and telecommunications services
Contract locations
- UKC - North East (England)
Key performance indicators
| Name | Description |
|---|---|
| 1 | At annual billing, documents processed and passed for delivery within 7 calendar days of receiving the Council's data |
| 2 | For daily billing, documents processed and dispatched on the same day providing the Council's data was uploaded by 10am |
| 3 | Accuracy of automated merging process |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
CRITIQOM LIMITED
- Companies House: SC160484
- Public Procurement Organisation Number: PMDV-1445-NQRL
Document House
Strathclyde Business Park
ML4 3NJ
United Kingdom
Email: bidteam@adaresec.com
Website: http://www.mailmetrics.com
Region: UKM84 - North Lanarkshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2
Contracting authority
Gateshead Borough Council
- UK Register of Learning Providers (UKPRN number): 10002639
- Public Procurement Organisation Number: PPGY-1151-NJQN
Civic Centre, Regent Terrace
Gateshead
NE8 1HH
United Kingdom
Email: procurement@gateshead.gov.uk
Website: https://www.gateshead.gov.uk/article/31230/Learning-and-Skills
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government