Section one: Contracting entity
one.1) Name and addresses
LONDON NORTH EASTERN RAILWAY LIMITED
West Offices
York
YO16GA
Contact
Anke Tymens
Telephone
+44 7725478497
Country
United Kingdom
Region code
UKE21 - York
Companies House
04659712
Internet address(es)
Main address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number
Reference number
REQ1000278
two.1.2) Main CPV code
- 30144200 - Ticket-issuing machines
two.1.3) Type of contract
Supplies
two.1.4) Short description
This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 30144200 - Ticket-issuing machines
- 42933000 - Vending machines
- 50316000 - Maintenance and repair of ticket-issuing machinery
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Supply, installation, maintenance and support of smart ticket machines in LNER stations.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-033057
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 December 2025
five.2.2) Information about tenders
Number of tenders received: 4
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
LNER
York
Country
United Kingdom