Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number
- LONDON NORTH EASTERN RAILWAY LIMITED
Procurement identifier (OCID): ocds-h6vhtk-03593b
Description
This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.
Notices
F06: Contract award notice – utilities
- Notice identifier
- 2025/S 000-081209
- Published
- 9 December 2025, 4:47pm
F05: Contract notice – utilities
- Notice identifier
- 2024/S 000-033057
- Published
- 14 October 2024, 5:05pm
F05: Contract notice – utilities
- Notice identifier
- 2024/S 000-016100
- Published
- 22 May 2024, 9:00am
F04: Periodic indicative notice – utilities
- Notice identifier
- 2022/S 000-021525
- Published
- 5 August 2022, 10:52am