Scope
Description
G-Cloud 14 services required
• Ongoing maintenance, hosting & support of HOS's existing website
• Regular patching and upkeep of security protocols to maintain continuity of service
• Website development work where requested
• Carrying out annual accessibility audits to maintain access
• Capture of website analytics
• Training needs as and required
• Ongoing maintenance and development work on the online webform - this is an area we
frequently update and needs specialist attention
Additional Services
• Capture, display and publication of HOS's determination cases and landlord
performance reports for public view and download if required.
• Support of webchat functionality by outsourced enquiries services partner.
• UIX support services to ensure smart user engagement with our products.
Contract 1
Supplier
Contract value
- £66,667 excluding VAT
- £80,000 including VAT
Below the relevant threshold
Date signed
1 December 2025
Contract dates
- 1 December 2025 to 30 November 2026
- Possible extension to 30 November 2027
- 2 years
Description of possible extension:
This Call-Off Contract can be extended by the Buyer for one period of up to 12 months, by giving the Supplier 30 days written notice before its expiry.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
A variation form can be used in order to change the Call-Off Contract in accordance with Clause 32 (Variation process)
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
CIVIC COMPUTING LIMITED
- Companies House: SC221925
- Public Procurement Organisation Number: PGGB-2753-ZCBL
12 South Charlotte Street
Edinburgh
EH2 4AX
United Kingdom
Email: tenders@civicuk.com
Website: https://www.civicuk.com/
Region: UKM75 - Edinburgh, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Housing Ombudsman Service
- Public Procurement Organisation Number: PVRH-3373-HNXR
10 South Colonnade, Canary Wharf
London
E14 4PU
United Kingdom
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - central government