Scope
Reference
602-NYC-CD
Description
North Yorkshire Council is seeking to establish a Term Service Contract for the survey, supply, installation, inspection, and maintenance of stairlifts and through floor lifts across domestic properties within its geographical boundaries. The contract will initially run for two years, with the option to extend annually up to a maximum of four years. The estimated annual value is £1.5 million, with a total potential value of £6 million over the full term. The scope includes: Installation of new and recycled stairlifts (straight and curved) and through floor lifts. Associated building works, electrical works, and compliance with all relevant regulations (CDM 2015, LOLER, BS standards). Provision of a five-year warranty, servicing, and repairs under warranty, plus a 24/7 call-out service. Removal, storage, refurbishment, and reinstallation of equipment in later years. Secure storage facilities for recycled lifts and parts within 45 miles of Harrogate. Contractors must demonstrate competence, hold appropriate accreditations (e.g., NICEIC, Gas Safe), and ensure operatives have valid DBS checks. Compliance with health and safety, data protection, and safeguarding requirements is mandatory. Performance will be monitored through Key Performance Indicators (KPIs), quarterly reporting, and customer satisfaction surveys. Failure to meet standards may result in low service damages.
Total value (estimated)
- £6,000,000 excluding VAT
- £6,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 1 April 2028
- Possible extension to 1 April 2029
- 3 years, 1 day
Main procurement category
Services
CPV classifications
- 51511000 - Installation services of lifting and handling equipment, except lifts and escalators
- 50750000 - Lift-maintenance services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
17 December 2025
Engagement process description
North Yorkshire Council is conducting preliminary market engagement for a forthcoming Term Service Contract for the supply, installation, inspection, and maintenance of stairlifts and through floor lifts. The purpose of this engagement is to gather feedback from potential suppliers on the proposed scope, technical requirements, and delivery model. Interested suppliers are invited to review the draft specification and provide comments or suggestions. Engagement will be conducted via written responses submitted through the YORtender (Mercell) portal. A virtual briefing session may be arranged if sufficient interest is expressed. Please submit your feedback by the deadline stated. This is not a call for competition and does not commit the Council to any procurement activity.
Submission
Publication date of tender notice (estimated)
12 January 2026
Contracting authority
The North Yorkshire Council
- Public Procurement Organisation Number: PNXY-8263-XCNL
County Hall, Racecourse Lane,
Northallerton
DL7 8AD
United Kingdom
Contact name: Gabriela Walowski
Telephone: +44 1609533450
Email: gabriela.walowski@northyorks.gov.uk
Website: https://www.northyorks.gov.uk
Region: UKE22 - North Yorkshire CC
Organisation type: Public authority - central government