Scope
Description
The Council invites response to this Invitation to Tender (ITT) from suitably qualified suppliers ("Suppliers") for the design and build of the Visit Newquay website. The Visit Newquay website is the official tourism platform operated by Newquay Town Council (NTC) and plays a pivotal role in promoting the town as a visitor destination. It supports a wide audience including tourists, residents, local businesses, and other stakeholders by offering searchable listings, events, editorial content, guides, and travel information.
The existing platform has been in place since 2015 and provides a Destination Management System (DMS) that enables back-end control of tourism products, business entries, and local seasonal events.
In late 2024 the Council commissioned a review of the site to assess the websites structure, usability, functionality and development potential given the issues that were being found around the Industry standards in mobile usability, search engine optimisation (SEO), accessibility (WCAG compliance), and user engagement tools as all of the ears have evolved significantly since the site's launch, and although upgrades have been carried out these are limited with the existing site.
And although the website remains functionally adequate, it does require modernisation to comply with relevant regulations and to ensure it remains at the forefront of providing a service the numerous users, to be compliant with industry standards.
The Key findings of the review included:
• Overall Performance: The current system was found to be satisfactory in its core performance and internal usability.
• Mobile Experience: Google Lighthouse audits identified significant performance issues on mobile devices, affecting page load times and responsiveness. These issues must be addressed to improve the user experience across platforms.
This evaluation reinforced the value of the existing system while highlighting specific areas that must be enhanced through a structured rebuild and the modernisation process. These improvements have been included within the full details of the specification.
Website Performance Statistics
Despite its age, the Visit Newquay website continues to receive strong and consistent traffic, demonstrating its value to the local tourism economy:
• Over 350,000 unique users annually
• 40,000+ visitors during peak months (July-August)
• Average of 3.8 pages per session
• Bounce rate of approximately 38%
These performance metrics underline the importance of sustaining and improving the platform through a strategic rebuild.
Total value (estimated)
- £71,000 excluding VAT
- £85,200 including VAT
Below the relevant threshold
Contract dates (estimated)
- 26 January 2026 to 26 January 2029
- 3 years, 1 day
Main procurement category
Services
CPV classifications
- 72200000 - Software programming and consultancy services
- 72413000 - World wide web (www) site design services
- 72415000 - World wide web (www) site operation host services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
12 January 2026, 11:59pm
Tender submission deadline
16 January 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
No
Award criteria
Criteria: Quality 80%
Understanding of requirements 15%
Quality of technical solution 20%
Relevant experience and references 15%
Team qualifications and affiliations 10%
Annual support and maintenance 10%
Project delivery and timescales 10%
Criteria: Price 20%
Sub-Criteria - See Schedule 1 20%
TOTAL Quality / Price 100%
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
Below Threshold-ITT-Part A-Instructions Visit Newquay Website Design & Build 03.12.25.pdf
Below Threshold-ITT-Part B-Response Visit Newquay Website Design & Build.docx
Pricing Schedule Visit Newquay Website.xlsx
Visit Newquay Specification.pdf
Contracting authority
Newquay Town Council
- Public Procurement Organisation Number: PTZC-1693-DJPQ
Municipal Offices, Marcus Hill
Newquay
TR7 1AF
United Kingdom
Email: tenders@newquay.gov.uk
Website: http://www.newquay.gov.uk
Region: UKK30 - Cornwall and Isles of Scilly
Organisation type: Public authority - sub-central government