Scope
Reference
HAC6124
Description
Tower Hamlets Council proposes to procure a high-quality, person-centred Integrated Statutory Advocacy Service to ensure that residents eligible under national legislation receive timely, independent, and effective advocacy. This procurement will bring together the following two separate advocacy contracts into a single contracting approach: 1. The Integrated Statutory Advocacy Service (ISAS), which supports Tower Hamlets residents in the borough and across the Northeast London (NEL) footprint with a range of statutory advocacy support, including Independent Mental Capacity Advocacy (IMCA), Responsible Pair Persons Representative (RPPR), NHS Complaints Advocacy, and Care Act Advocacy (CAA). 2. The Out-of-Borough Statutory Advocacy Service, which ensures eligible Tower Hamlets residents temporarily placed outside of NEL boroughs receive independent statutory advocacy. This includes RPPR and CAA functions only. The intention is to effectively merge these two contracts and go out to the market for a nationwide Integrated Statutory Advocacy Service. It will ensure that individuals: • Are supported to understand and exercise their rights • Can participate fully in decision-making about their care and support • Have their voices heard where capacity is limited or fluctuating • Receive consistent, high-quality advocacy regardless of where they live The scope of this procurement covers: • Independent Mental Capacity Advocacy (IMCA) including DoLS and Relevant Person's Paid Representative (RPPR) functions • Care Act Advocacy (CAA) for people with substantial difficulty participating in care planning or safeguarding • NHS Complaints Advocacy
Total value (estimated)
- £661,562 excluding VAT
- £826,952 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 July 2026 to 30 June 2029
- Possible extension to 30 June 2030
- 4 years
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
8 December 2025
Engagement process description
To provide potential suppliers with more information about the upcoming opportunity, we are hosting an online Market Engagement session that will take place on MS Teams on Tuesday 9th December 2025 time 1-2.pm. The session is advertised openly using this notice.
We are currently in the process of re-procuring our flagship Advocacy Service: The Integrated Statutory Advocacy Service. This contract will include: A local element, which aims to provide statutory advocacy for Tower Hamlets residents, and A national element, which will support LBTH residents who are temporarily housed outside the borough; however this service does not include IHCA.
During our upcoming event, we will be available to answer any questions you may have. If you are interested, we would be pleased to invite you to submit a bid.
Suppliers wishing to attend the Market Engagement session should complete and submit the table below with the relevant details. Upon receipt you will be added to the supplier registration. Invites will be sent out upon registration.
Once registration details for the Market Engagement session are complete, please return this document via the messages function through the Proactis Procurement Portal.
NOTE: Attendance at the market engagement is optional and does not provide suppliers with an advantage in any future related procurement. Attendance also does not constitute as an intention to tender for any future related procurement.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
30 January 2026
Contracting authority
Tower Hamlets
- Public Procurement Organisation Number: PQBL-2673-MVYG
Tower Hamlets Town Hall
London
E1 1BJ
United Kingdom
Contact name: Joanne Spree
Telephone: +442073645000
Email: joanne.spree@towerhamlets.gov.uk
Website: http://www.towerhamlets.gov.uk
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government