Scope
Reference
LMU2025-1856
Description
The successful supplier will aim to deliver student recruitment and conversion services for prospective undergraduate and postgraduate students from Sub-Saharan Africa. This includes managing enquiries, applications, offers, and acceptances, while ensuring compliance and performance of London Met's agent network in the region.
Contract 1. Student Recruitment Services in Sub Saharan Africa
Supplier
Contract value
- £350,000 excluding VAT
- £420,000 including VAT
Above the relevant threshold
Date signed
26 November 2025
Contract dates
- 1 December 2025 to 30 November 2028
- Possible extension to 30 November 2030
- 5 years
Description of possible extension:
By mutual agreement, as these elements were incorporated into the original tendered contract structure.
Main procurement category
Services
CPV classifications
- 79600000 - Recruitment services
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Conversion rates, enquiry to application and offer to enrolment | 4 months |
| Enquiry management | 1 months |
| Agent management and handling | 12 months |
| Operational Activity Turnaround | |
| CAS issuance | 4 months |
| Visa issuance | 4 months |
| Operation and management of services | 1 months |
| Resolution of incidents | 1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Grok Global Services Inc
- Public Procurement Organisation Number: PCBH-1337-WDXX
Suite 916, 535 Dean Street Brooklyn
New York
11217
United States
Email: info@grokglobal.com
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Student Recruitment Services in Sub Saharan Africa
Contracting authority
LONDON METROPOLITAN UNIVERSITY
- Companies House: 00974438
- Public Procurement Organisation Number: PWRV-6768-MQCM
London Metropolitan University
London
N7 8DB
United Kingdom
Email: strategic-procurement@londonmet.ac.uk
Website: https://www.londonmet.ac.uk/
Region: UKI43 - Haringey and Islington
Organisation type: Public authority - sub-central government