Scope
Reference
I-4805
Description
A good 'Carer Support Service' is one that recognises, values, and empowers unpaid carers-providing them with the practical, emotional, and social support they need to maintain their own wellbeing while caring for others. This will help to shape more resilient communities and complement the Oxfordshire Way , the Council's strategic vision. We want the people of Oxfordshire to live well and independently in their communities, remaining fit and healthy for as long as possible. This means intervening early to support individuals, helping people retain their skills and confidence, and preventing need or delaying deterioration wherever possible, and supporting unpaid carers in their caring role.
Total value (estimated)
- £10,716,310 excluding VAT
- £12,859,572 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2036
- 10 years
Options
The right to additional purchases while the contract is valid.
The Council reserves the right to purchase additional Services. Full details in Contract.
Main procurement category
Services
CPV classifications
- 98000000 - Other community, social and personal services
- 85000000 - Health and social work services
Contract locations
- UKJ14 - Oxfordshire
Participation
Legal and financial capacity conditions of participation
Please refer to checks within Procurement Selection Questionnaire
Technical ability conditions of participation
Please refer to ITT documentation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
16 December 2025, 12:00pm
Submission type
Tenders
Tender submission deadline
17 December 2025, 12:00pm
Submission address and any special instructions
Tenderers are invited to submit their bids via the South East Business Portal.
South East Business Portal (www.due-north.com)
Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is DN797833.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
9 February 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Quality divided into sub-criteria with associated weightings |
Quality | 80.00% |
| Price | Submitted 10 Year Price |
Price | 20.00% |
Other information
Payment terms
Please refer to Contract.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Competitive flexible procedure description
For full details please refer to ITT
Preliminary Selection Questionnaire
Evaluation stage based upon supplier's method statement, Price and other required responses
Optional interview
Justification for not publishing a preliminary market engagement notice
Preliminary market engagement not undertaken.
Contracting authority
Oxfordshire County Council
- Public Procurement Organisation Number: PZNW-8281-MHNM
County Hall
Oxford
OX1 1ND
United Kingdom
Contact name: Alice Leung
Email: alice.leung@oxfordshire.gov.uk
Website: http://www.oxfordshire.gov.uk
Region: UKJ14 - Oxfordshire
Organisation type: Public authority - sub-central government