Scope
Reference
C21711
Description
Passport maintenance and support from 2026
Passport is a works management system used to facilitate the delivery and recording of the maintenance schedule activities, ensuring that sites remain compliant with the various regulatory bodies. It is used for work management, inventory management, document and records management and engineering change management including but not limited to:
Proactively and sustainably managing assets, ensuring safety, security and environmental compliance is maintained to the relevant standards;
Enabling programmes to understand the requirements on assets critical to their programmes, minimising emergent risks;
Managing assets in terms of knowledge, performance, risk and expenditure over the lifecycle.
The system is used at 8 NRS sites by c. 600 users.
The estimated price includes maintenance, hosting, CPI, minor upgrades and exit costs and the term is five years with an option to extend for a 6th year.
Terms and conditions of this contract will allow sites to be removed from this contract on a one by one basis as EAM is implemented throughout the business.
The transparency notice Contract value is based on the maximum contract extension period therefore it is not a guaranteed value of spend.
Contract 1. Passport (Asset Suite 9) maintenance and support 2026
Supplier
Contract value
- £4,400,000 excluding VAT
- £5,280,000 including VAT
Above the relevant threshold
Award decision date
19 November 2025
Standstill period
- End: 28 November 2025
- 8 working days
Earliest date the contract will be signed
12 December 2025
Contract dates (estimated)
- 1 January 2026 to 31 December 2030
- Possible extension to 31 December 2031
- 6 years
Description of possible extension:
Optional year to allow completion of EAM project if required
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
One year extension option
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Procedure
Procedure type
Direct award
Supplier
HITACHI ENERGY UK LIMITED
- Public Procurement Organisation Number: PGJR-6417-NZZW
Alpha Tower
Birmingham
B1 1TT
United Kingdom
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Passport (Asset Suite 9) maintenance and support 2026
Contracting authority
Nuclear Restoration Services Limited
- Public Procurement Organisation Number: PXPQ-2228-DGTY
Hinton House, Birchwood Park Avenue, Risley
Warrington
WA3 6GR
United Kingdom
Email: isla.fray@nrservices.uk
Website: https://www.gov.uk/government/organisations/nuclear-restoration-services
Region: UKD61 - Warrington
Organisation type: Public authority - sub-central government