Scope
Reference
PA-SC-1700-25-WP
Description
The Microsoft Unified Support agreement is a direct escalation route for issues and support with infrastructure and other group technology platforms. It also covers training, professional engagements and significant benefits to technology teams across Digital Services. This has been in place since 2009 and is an annual renewal subscription.
Contract 1. Microsoft Enterprise Support Services
Supplier
Contract value
- £139,000 excluding VAT
- £166,800 including VAT
Below the relevant threshold
Date signed
24 September 2025
Contract dates
- 24 September 2025 to 23 September 2026
- 1 year
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
Microsoft Ltd
Microsoft Campus Thames Valley Park
Reading
RG6 1WG
United Kingdom
Email: svcuks@microsoft.com
Region: UKJ11 - Berkshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Microsoft Enterprise Support Services
Contracting authority
Coventry University
- Public Procurement Organisation Number: PMMH-2339-NMGH
Priory Street
Coventry
CV1 5FB
United Kingdom
Email: Procurement@coventry.ac.uk
Website: http://www.coventry.ac.uk
Region: UKG33 - Coventry
Organisation type: Public authority - sub-central government