Scope
Description
South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies.
We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:-
• Separate covering letter
• All required TSM questions
• Two additional open text questions
• Six demographic questions (9 options max per question, previously one A4 side)
Total value (estimated)
- £48,000 excluding VAT
- £57,600 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 February 2026 to 31 January 2029
- Possible extension to 31 January 2030
- 4 years
Description of possible extension:
An extension would be approved if the Council is satisfied with the service that has been provided throughout the initial contract period,
Main procurement category
Services
CPV classifications
- 71355000 - Surveying services
Contract locations
- UKC22 - Tyneside
Participation
This procurement is reserved for
UK suppliers
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
29 November 2025, 11:59pm
Tender submission deadline
5 December 2025, 12:00pm
Submission address and any special instructions
Tenderers should submit one electronic copy of their Tender (compatible with Microsoft Office or Adobe PDF) via the Open E-Procurement System - https://www.nepo.org/open
Project reference number is OPEN20251995
Tenders may be submitted electronically
Yes
Award criteria
Tenders will firstly be assessed on their suitability using the Procurement Specific Questionnaire. All those that are suitable/ or the highest scoring 3 to 5 ranked suppliers will be be evaluated on 60% price and 40% quality.
Full details are provided in the tender pack.
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
https://open-uk.org/login
Bidders must be registered on the Open E-Procurement System. Registration is free of charge via https://open-uk.org/login.
Once registered, please search for Project number # OPEN20251995 where you can download the full tender pack.
Contracting authority
South Tyneside Borough Council
- Public Procurement Organisation Number: PYPB-8737-VBHG
Town Hall and Civic Offices, Westoe Road
South Shields
NE33 2RL
United Kingdom
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government