Scope
Reference
C10168
Description
Core Responsibilities:
Programme Leadership:
- Lead the overall transformation programme for the initial 12 months.
- Drive alignment and prioritisation across Data, Technology, and Change teams.
- Maintain executive engagement and ensure regular, effective communication with the Executive Team and support reporting to Board.
Enterprise Architecture Governance:
- Provide architectural oversight and chair governance forums when required.
Solution Implementation:
- Work with Anchor's preferred Microsoft Dynamics 365 vendor.
- Specific deliverables tbc but include compliance solution, CRM, case management
- Lead the design and delivery of a property hierarchy and golden customer record with the data and business teams.
Strategic Road mapping and Planning:
- Coordinate development of ongoing technology delivery roadmap.
- Develop and maintain an interdependency and resource plan.
Required Skills and Experience
- Extensive experience in leading large-scale, multi-year
digital transformation programmes in regulated social housing and care environments
- Proven delivery of Microsoft Dynamics 365-based CRM and compliance solutions integrated with existing housing management solutions
- Deep knowledge and experience of housing and care technology solutions
- Deep understanding of enterprise architecture governance, including leading appropriate governance forums
- Strong programme planning and interdependency management across HR, finance, housing, and customer platforms
- Demonstrated ability to operate independently at senior
leadership level, engaging executives and resolving complex programme issues
- Excellent stakeholder communication and leadership skills
Contract 1. Digital Transformation Consultant
Supplier
Contract value
- £455,000 excluding VAT
- £546,000 including VAT
Above the relevant threshold
Award decision date
13 November 2025
Date assessment summaries were sent to tenderers
14 November 2025
Standstill period
- End: 25 November 2025
- 8 working days
Earliest date the contract will be signed
1 December 2025
Contract dates (estimated)
- 9 December 2025 to 8 December 2026
- Possible extension to 8 December 2027
- 2 years
Description of possible extension:
Above spend is based on 2 years.
Year 1 includes validation, delivery & support plus reviewing progress.
Year 2 is optional depending on the output from year 1.
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
Contract locations
- UK - United Kingdom
Information about tenders
- 3 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Supplier
CALEB TRANSFORMATION SERVICES LIMITED
- Companies House: 09831421
- Public Procurement Organisation Number: PVGH-4633-CPPX
The Square
Sevenoaks
TN15 7AA
United Kingdom
Region: UKJ46 - West Kent
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Digital Transformation Consultant
Contracting authority
Anchor Hanover Group
- Mutuals Public Register: 7843
- Public Procurement Organisation Number: PYBH-1339-MTCJ
2 Godwin Street
Bradford
BD1 2ST
United Kingdom
Email: allen.norman@anchor.org.uk
Region: UKE41 - Bradford
Organisation type: Public authority - sub-central government