Scope
Reference
DN789111
Description
Southend-on-Sea City Council is engaging the market ahead of its procurement exercise for a secure, cloud-hosted, browser-based Notice and Permit Processing System to manage the full lifecycle of Penalty Charge Notices (PCNs), permits & visitor vouchers (virtual and physical), parking suspensions, and dispensations.
The system must integrate with key agencies and platforms, support statutory compliance, improve customer access, and enable real-time enforcement operations.
Overview of Requirement
Cloud-hosted, browser-based platform for managing PCNs, permits & visitor vouchers (virtual and physical), suspensions, dispensations, and vehicle removals.
Supports full lifecycle management of parking, bus lane, moving traffic and removal of vehicles.
Integrates with DVLA, TEC, TPT, payment systems, and parking hardware.
Provides self-service portals for evidence, challenges, applications, and payments.
Delivers automated workflows for PCN progression, appeals, and evidence packs for PCNs.
Offers reporting dashboards for KPIs and operational analytics for all modules.
Migrates historical data with full audit controls for PCNs and permits.
Ensures compliance with existing legislation and future changes or needs.
Supplies handheld devices with Bluetooth printers deployed for enforcement.
Includes dedicated mobilisation support, training and fault management.
Contract 2
Supplier
Contract value
- £280,000 excluding VAT
- £336,000 including VAT
Above the relevant threshold
Award decision date
11 November 2025
Date assessment summaries were sent to tenderers
11 November 2025
Standstill period
- End: 21 November 2025
- 8 working days
Earliest date the contract will be signed
7 December 2025
Contract dates (estimated)
- 5 January 2026 to 4 January 2029
- Possible extension to 4 January 2030
- 4 years
Description of possible extension:
12 months
Main procurement category
Services
CPV classifications
- 63712400 - Parking services
Contract locations
- UKH31 - Southend-on-Sea
Information about tenders
- 6 tenders received
- 4 tenders assessed in the final stage:
- 4 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Concession
Supplier
MARSTON (HOLDINGS) LIMITED
- Companies House: 04305487
- Public Procurement Organisation Number: PHZR-5319-ZRXR
Rutland House 8th Floor
Birmingham
B3 2JR
United Kingdom
Email: tenders@marstonholdings.co.uk
Website: http://www.marstonholdings.co.uk
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2
Contracting authority
Southend-on-Sea City Council
- Public Procurement Organisation Number: PJDT-6566-GZNX
Civic Centre, Victoria Avenue, Southend On Sea, Essex
Southend On Sea
ss2 6fa
United Kingdom
Region: UKH31 - Southend-on-Sea
Organisation type: Public authority - sub-central government