Scope
Description
The Leasehold Advisory Service (Lease) is seeking a supplier to lead the design and delivery of clear, accurate and user-centred information for people with shared ownership homes. The aim is to help owners to not only understand their rights, responsibilities, and options including when things go wrong or change, but to empower them to be in control of their property circumstances. The supplier will work with Lease subject matter experts and our legal advisers and partner to produce a comprehensive suite of content for our public advice website optimised for Google and AI, detailed internal guidance for advisers, and model answers to enable the provision of consistent, high-quality advice.
Total value (estimated)
- £100,000 excluding VAT
- £120,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 December 2025 to 31 March 2026
- 4 months
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Participation
This procurement is reserved for
UK suppliers
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
14 November 2025, 5:00pm
Tender submission deadline
26 November 2025, 5:00pm
Submission address and any special instructions
Bidder information session - Thursday 20th November 1pm onwards - please note, you will need to express interest for this session to participate, by emailing Amandeep Wiechers amandeepwiechers@lease-advice.org
Bid submissions also need to be emailed to Amandeep Wiechers
Tenders may be submitted electronically
No
Award criteria
1. Understanding of user needs: evidence of user-centred design and accessible content delivery. 30%
2. Approach and methodology: quality of proposed approach, alignment with the Government Service Standard, and effective integration of user research. 30%
3. Team and capability: strength and relevance of proposed team members and structure. 20%
4. Value for money: proportionate cost and realistic delivery plan. 10%
5. Collaboration: ability to work effectively with legal partners and Lease internal teams. 10%
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Documents
Associated tender documents
Shared ownership content project FINAL.docx
Shared Ownership Information Specification
Short_Form_Contract_-_Word_v1.5A_2025__1_ (1).docx
Terms and Conditions of engagement with Lease
Contracting authority
THE LEASEHOLD ADVISORY SERVICE
- Companies House: 03296985
- Public Procurement Organisation Number: PNGX-2873-VQPR
2 Marsham Street
London
SW1P 4DF
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government
Devolved regulations that apply: Wales