Scope
Reference
TfW0893.00
Description
Service support and maintenance for the current Passenger Booking and Journey Planning
App. Plus continued support for 'in flight' development and limited essential development to
ensure passenger needs for booking tickets and planning journeys are supported.
Contract 1. Passenger Booking and Journey Planning App
Supplier
Contract value
- £3,660,385.07 excluding VAT
- £4,392,462.08 including VAT
Above the relevant threshold
Date signed
5 November 2025
Contract dates
- 5 November 2025 to 4 November 2027
- Possible extension to 4 November 2029
- 4 years
Description of possible extension:
Options to extend for 2 periods of up to 12 months on each occasion.
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
Additional call off of sprints to support essential delivery of elements of the forward retail
plan for development already in flight or critical work as may arise to ensure continued
stability of service for passengers
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKL - Wales
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Milestone Payments | 1 months |
| Service Availability | 1 months |
| Contract Management Performance Reviews | 1 months |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Special regime
Utilities
Direct award justification
- Additional or repeat goods, services or works - extension or partial replacement
- Single supplier - intellectual property or exclusive rights
- Single supplier - technical reasons
In accordance with Section 41 of the Procurement Act 2023, a direct award is justified to Imaginet as the existing supplier, due to the absence of competition for technical reasons and there is no reasonable alternative currently. In accordance with Schedule 5: Section 7 - The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The supplier has developed the TfW passenger application, as a bespoke solution and the application IP is owned by TfW, however the content management IP is owned by the supplier. No other supplier can provide a comparable solution at this time: 1) within the required timescales 2) without causing significant disruption to the business and passengers Page 6 to 7 3)) without undermining the delivery of value for money at a critical stage of technological development. The renewal of this maintenance and support agreement is essential to ensure passengers continue to have the ability to book tickets via the app and that this service provisions continues uninterrupted to avoid disruption to an essential public transport service. During the term of this new agreement, further investment to support the completion of 'in flight' development is necessary and further limited essential development to support passenger use of the application.
Supplier
Imaginet Limited
- Public Procurement Organisation Number: PMGL-4334-YMRL
Stables 1 Howbery Park
Wallingford
OX10 8BA
United Kingdom
Email: nigel.roberts@imaginet.co.uk
Region: UKJ14 - Oxfordshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Passenger Booking and Journey Planning App
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
- Public Procurement Organisation Number: PVJP-5451-JYWQ
3 Llys Cadwyn
Pontypridd
CF37 4TH
United Kingdom
Contact name: Christine Thorne
Telephone: +447890661824
Email: christine.thorne@tfw.wales
Website: http://www.tfwrail.wales
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales