Scope
Description
IWM is tendering for a Potential Provider to provide technical security systems management, maintenance and service provision at IWM London, IWM North, IWM Duxford, Churchill War Rooms and HMS Belfast. The Potential Provider will be required to:
a) Provide suitably trained and certified Lenel-accredited Master engineer employed at all times to provide the maintenance services;
b)Service all Equipment in accordance with relevant British Standards applicable;
c) Issue appropriate certification to satisfy regulations and standards;
d) Ensure a working system that complies with those regulations and standards, and;
e) Ensure that there is no loss of service or security protection to IWM.
Contract 1. Security Systems at Imperial War Museums (IWM)
Supplier
Contract value
- £1,488,410 excluding VAT
- £1,786,092 including VAT
Above the relevant threshold
Date signed
27 October 2025
Contract dates
- 1 November 2025 to 31 October 2028
- Possible extension to 31 October 2032
- 7 years
Description of possible extension:
The option to extend by two separate respective further two-year periods (i.e. to 31st October 2030, and then to 31st October 2032). The taking up of any extension period is subject to satisfactory performance of the Contractor and at the sole discretion of IWM.
Main procurement category
Services
CPV classifications
- 50610000 - Repair and maintenance services of security equipment
Contract locations
- UK - United Kingdom
Justification for not setting key performance indicators
KPI's have been included , though not mandatory as contract value below £5M, including VAT.
Submission
Submission type
Tenders
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Supplier
ZE GLOBAL LTD
- Companies House: 08823169
- Public Procurement Organisation Number: PTGP-1575-RCHR
20-22 Wenlock Road
London
N1 7GU
United Kingdom
Email: accounts@zeglobal.com
Website: http://www.zeglobal.com
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Security Systems at Imperial War Museums (IWM)
Contracting authority
Imperial War Museum
- Public Procurement Organisation Number: PHRL-5691-LLXM
Lambeth Road
London
SE1 6HZ
United Kingdom
Email: oclifford@iwm.org.uk
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - central government