Scope
Reference
DN780803
Description
The Council is appointing a contractor to deliver a Fully Inclusive Risk & Reward Contract (FIRRC) for the servicing, maintenance, responsive repairs, and upgrade works of gas, LPG, and solid fuel heating and hot water systems across its housing stock.
The contract will cover all associated components, including boilers, radiators, flues, cylinders, pipework, controls, and electrical elements, with all works delivered under a fixed-price model. The successful contractor will be responsible for ensuring full operational compliance, delivering first-time fixes where possible, and providing temporary heating when required.
The service includes resident liaison, void property coverage, energy efficiency advice, and support with compliance and safety inspections. Upgrade works may also be instructed at the Employer's discretion and must be delivered from design through to completion.
Contract 1
Supplier
Contract value
- £6,000,000 excluding VAT
- £7,200,000 including VAT
Above the relevant threshold
Award decision date
27 October 2025
Date assessment summaries were sent to tenderers
27 October 2025
Standstill period
- End: 5 November 2025
- 8 working days
Earliest date the contract will be signed
21 November 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Extension option of up to 24 months dependent on the satisfactory performance of the contractor and presuming no significant changes to FHDC's requirements
Main procurement category
Services
CPV classifications
- 50531100 - Repair and maintenance services of boilers
- 50531200 - Gas appliance maintenance services
Contract locations
- UKJ44 - East Kent
Information about tenders
- 15 tenders received
- 9 tenders assessed in the final stage:
- 5 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 8 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Procedure
Procedure type
Open procedure
Suppliers
BTU (INSTALLATION & MAINTENANCE) LIMITED
- Companies House: 01561231
- Public Procurement Organisation Number: PRNZ-5429-LPJD
38 Weyside Road
Surrey
GU1 1JB
United Kingdom
Website: http://www.btu-group.com
Region: UKJ25 - West Surrey
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
HEWER FACILITIES MANAGEMENT LIMITED
- Companies House: 05832269
- Public Procurement Organisation Number: PPYY-8324-MHXG
Chargrove House Main Road
Cheltenham
GL51 4GA
United Kingdom
Website: http://www.hewerfm.co.uk/
Region: UKK13 - Gloucestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
OCO LIMITED
- Companies House: 01418006
- Public Procurement Organisation Number: PHNY-2367-RYRR
Meersbrook House
Dartford
DA1 2AU
United Kingdom
Website: http://www.ocolimited.co.uk
Region: UKJ43 - Kent Thames Gateway
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
PURDY CONTRACTS LIMITED
- Companies House: 01830283
- Public Procurement Organisation Number: PNTN-7178-WHJD
Norfolk House, 13 Southampton Place
London
WC1A 2AJ
United Kingdom
Website: https://www.purdycontracts.co.uk/
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
ROBERT HEATH HEATING LIMITED
- Companies House: 01773699
- Public Procurement Organisation Number: PVPY-9965-HYDV
Heath House
New Malden
KT3 4NN
United Kingdom
Website: http://www.robertheath.co.uk
Region: UKI63 - Merton, Kingston upon Thames and Sutton
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
SURESERVE COMPLIANCE SOUTH LIMITED
- Companies House: 05158607
- Public Procurement Organisation Number: PPBM-9442-QQGG
Norfolk House
London
WC1A 2AJ
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
T BROWN GROUP LIMITED
- Companies House: 01006630
- Public Procurement Organisation Number: PLGP-7111-QJZP
Ground Floor Bluebird House
Leatherhead
KT22 7BA
United Kingdom
Email: bidteam@tbrown.com
Website: http://www.tbrown.com
Region: UKJ26 - East Surrey
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
T.S.G. BUILDING SERVICES PLC
- Companies House: 03908728
- Public Procurement Organisation Number: PJVG-1112-MDMD
TSG House Cranborne Industrial Estate
Potters Bar
EN6 3JN
United Kingdom
Website: http://www.tsgplc.com
Region: UKH23 - Hertfordshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
THERMOSERV LIMITED
- Companies House: 01337045
- Public Procurement Organisation Number: PZML-2246-PPQP
Sterling House
Redhill
RH1 6RW
United Kingdom
Website: http://www.thermoserv.co.uk
Region: UKJ26 - East Surrey
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contracting authority
The District Council of Folkestone and Hythe
- Public Procurement Organisation Number: PHJN-7589-LMHY
Civic Centre, Castle Hill Avenue
Folkestone
CT20 2QY
United Kingdom
Contact name: Mrs Mhairi Richards
Telephone: +441303853401
Email: procurement@folkestone-hythe.gov.uk
Website: https://www.folkestone-hythe.gov.uk/council-transparency/procurement-information
Region: UKJ44 - East Kent
Organisation type: Public authority - sub-central government