Scope
Reference
NHDC0148207
Description
Note: This Contract Award Notice is published for Lot 1 only and relates to the award of a contract to a supplier. Due to technical difficulties with the registration information of this supplier, this Notice should be considered supplementary to the UK 6 Notice Published on the same date.
North Hertfordshire District Council requires high quality assistive technology solutions to support people to establish, maintain or regain independence both in and away from their home setting, increasing successful early supported discharges from hospital, supporting people to maintain personal safety, to build confidence and to improve their physical and mental wellbeing.
North Hertfordshire District Council's Herts Careline service works in partnership with Hertfordshire County Council to supply, maintain and monitors alarms for over 9000 service users across Hertfordshire. Of these users, approximately 5000 sites have assistive technology to support users with complex needs. Additionally, 500 users utilise our away service, taking technology out of the home with them in Hertfordshire and beyond. On average, our team of technicians complete 150 new installations each month.
Herts Careline provides plug and play alarm kits to twenty (20) hospitals and professional services to support early discharge in Hertfordshire.
The Council intends to procure a multi-supplier Framework Agreement divided into three Lots. The Lots are defined as follows:
Lot 1: Solutions for Assistive Technologies Service at Home and Hospital Discharge
Lot 2: Solutions for Assistive Technologies Service Away from Home
Lot 3: Solutions for Assistive Technologies for Users with Complex Needs
Commercial tool
Establishes a framework
Lot 1. Solutions for Assistive Technologies Service at Home and Hospital Discharge
Description
This lot focuses on providing assistive technology solutions for Herts Careline's 'community alarm and pendant' and 'hospital discharge' services to enable service users to leave hospital earlier and to live independently at home. This equipment must be easy to use so users are confident with it in the event of an emergency, when they need to raise an alarm to get help.a. Estimated Service Users per Annum: 1,400b. This solution is for Herts Careline's 'community alarm and pendant' and 'hospital discharge' service.i. The solution must have a simple installation set-up to facilitate self-installation by service users or their contacts after having received the equipment upon discharge from hospital or via the post.ii. On/off switch must be easily accessible for users with limited dexterity and poor eyesight.c. Desired feature: button on the main device to prompt linked pendants to sound a chirp to help users find lost equipment.
Contract 4. Lot 1. Solutions for Assistive Technologies Service at Home and Hospital Discharge
Lots
Lot 1. Solutions for Assistive Technologies Service at Home and Hospital Discharge
Supplier
Contract value
- £1,040,000 excluding VAT
- £1,248,000 including VAT
Above the relevant threshold
Award decision date
23 October 2025
Date assessment summaries were sent to tenderers
23 October 2025
Standstill period
- End: 4 November 2025
- 8 working days
Earliest date the contract will be signed
11 November 2025
Contract dates (estimated)
- 12 November 2025 to 11 November 2029
- 4 years
Main procurement category
Goods
Additional procurement category
Services
CPV classifications
- 33196200 - Devices for the disabled
- 35121700 - Alarm systems
- 79711000 - Alarm-monitoring services
Contract locations
- UKH - East of England
Information about tenders
Lot 1. Solutions for Assistive Technologies Service at Home and Hospital Discharge
- 8 tenders received
- 4 tenders assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
CHIPTECH INTERNATIONAL LIMITED
- Companies House: 11928721
- Public Procurement Organisation Number: PLNV-3272-CRGN
Palatine Hall
Lancaster
LA1 1PW
United Kingdom
Email: sales@chiptech.com
Website: http://chiptech.com
Region: UKD44 - Lancaster and Wyre
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 4. Lot 1. Solutions for Assistive Technologies Service at Home and Hospital Discharge
Contracting authority
North Hertfordshire District Council
- Public Procurement Organisation Number: PDWC-9574-WBPY
Council Offices, Gernon Road
Letchworth Garden City
SG6 3JF
United Kingdom
Region: UKH23 - Hertfordshire
Organisation type: Public authority - sub-central government