Scope
Reference
LS026
Description
London Stadium or "LS" (the Contracting Authority) is seeking to appoint a supplier to provide the LS Ticketing System over a 5-year term. The contract will deliver obligations on the venue to contract, plan and host major events, therefore LS requires a ticketing system able to perform a variety of functions.
At the point of enquiry for a major event, LS will build an event manifest onto the Ticketing System. This will be used to support the process of forecasting commercials and capacities. Once the event has been confirmed, the manifest remains in use to plan and execute the sale of tickets within the venue for the event.
As the event process continues, the Ticketing System will have several functions, including the sale of venue allocations. There is a direct relationship between the Ticketing System and the venue's access control hardware and a process is managed to upload all event tickets onto the Stadium's entry system to allow customer entry during the event.
LS is a multi-event venue in the heart of the Queen Elizabeth Olympic Park. The venue hosts Premier League football, international athletics, Major League Baseball, international rugby, Concerts and a range of conferences and community events. LS is a subsidiary of the Greater London Authority (GLA) and is accountable to Londoners through the Mayor.
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Total value (estimated)
- £1,788,500 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 February 2026 to 31 January 2031
- 5 years
Main procurement category
Services
CPV classifications
- 79952000 - Event services
Contract locations
- UK - United Kingdom
Submission
Enquiry deadline
7 November 2025, 4:00pm
Submission type
Tenders
Tender submission deadline
19 November 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
30 January 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Cost of Service | Price | 25% |
| Functional Requirements - self certification check list | Quality | 20% |
| System Architecture and data flow | Quality | 8% |
| System Design | Quality | 8% |
| System Support | Quality | 8% |
| System Security | Quality | 8% |
| Ticket Marketing | Quality | 8% |
| Tenderer's Sponsorship | Price | 5% |
| Cyber Security Risks | Quality | 4% |
| Cyber Security Supply Chains | Quality | 3% |
| Environmental Sustainability | Quality | 3% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage 1 Written Tender, Stage 2 Demonstrations, Stage 3 Testing, Stage 4 Negotiation, Stage 5 Award
Contracting authority
London Stadium 185 Limited
- Public Procurement Organisation Number: PHBV-4443-HXBV
London Stadium 185 Limited, The Stadium, Queen Elizabeth Olympic Park
London
E20 2ST
United Kingdom
Contact name: Mark Skurr
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - sub-central government