Scope
Reference
NCCT43266
Description
The Council wishes to appoint one Principal provider to deliver home support services in NN3 and NN4 (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.
The lots area:
1. North Norfolk 3
2. North Norfolk 4
Total value (estimated)
- £31,644,830.88 excluding VAT
- £37,973,797.05 including VAT
Above the relevant threshold
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH16 - North and West Norfolk
Lot constraints
Maximum number of lots a supplier can be awarded: 1
Not the same for all lots
Contract dates are shown in Lot sections, because they are not the same for all lots.
Lot 1. NN3
Description
The Council wishes to appoint one Principal provider to deliver home support services in NN3 within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.
Lot value (estimated)
- £11,310,567.84 excluding VAT
- £13,572,681.40 including VAT
Contract dates (estimated)
- 1 January 2026 to 7 April 2034
- 8 years, 3 months, 7 days
Same for all lots
CPV classifications and contract locations are shown in the Scope section, because they are the same for all lots.
Lot 2. NN4
Description
The Council wishes to appoint one Principal provider to deliver home support services in NN4 (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement.
Lot value (estimated)
- £20,334,263.04 excluding VAT
- £24,401,115.65 including VAT
Contract dates (estimated)
- 1 January 2026 to 2 March 2035
- 9 years, 2 months, 2 days
Same for all lots
CPV classifications and contract locations are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. NN3
Lot 2. NN4
Legal and financial capacity conditions are as set out in the Invitation to Tender. Insurances are not required to be in place before awarded and audited accounts are not required,
Particular suitability
Lot 1. NN3
Lot 2. NN4
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
31 October 2025, 12:00pm
Tender submission deadline
14 November 2025, 12:00pm
Submission address and any special instructions
This procurement will be managed electronically via the Council's eProcurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc.
Clarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email.
Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/Registration and https://in-tendhost.co.uk/norfolkcc/aspx/Help. You will be able to see the procurement project under the 'Tenders' section and when registered and logged in will be able to 'Express an Interest' to view the associated documentation. In order to view clarifications, you must be logged in.
If you have any problems using the system you can find information under the 'Help' section of the website at https://in-tendhost.co.uk/norfolkcc/aspx/Help.
If you have any technical problems with accessing in-tend, you can contact the In-Tend support team by phoning +44 (0) 114 407 0065 or emailing support@in-tend.co.uk.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
1 January 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 70% |
| Price | Price | 30% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Reduced tendering period
Yes
State of urgency - minimum 10 days
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Website: http://www.norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government