Scope
Description
This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease's needs.
Total value (estimated)
- £100,000 excluding VAT
- £120,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 December 2025 to 1 December 2028
- Possible extension to 1 December 2029
- 4 years, 1 day
Description of possible extension:
Contract Plus 1 year
Options
The right to additional purchases while the contract is valid.
Dependant on implementation and development.
Main procurement category
Services
CPV classifications
- 48445000 - Customer Relation Management software package
- 72200000 - Software programming and consultancy services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
23 October 2025, 6:00pm
Tender submission deadline
6 November 2025, 6:00pm
Submission address and any special instructions
Submissions should be emailed to amandeepwiechers@lease-advice.org
Tenders may be submitted electronically
No
Award criteria
Award criteria is included in the published tender documentation.
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Documents
Associated tender documents
Lease CRM RFP_ Final.pdf
Short_Form_Contract_-_Word_v1.5A_2025__1_.docx
Short Form Contract
Future CRM- User Interaction Flow.pdf
Future User Interaction Flow Diagram
Final- Future CRM Feature Capability.xlsx
Future CRM Feature Capability
Future CRM User Interaction Summary.docx
Future CRM User Interaction Summary
Contracting authority
THE LEASEHOLD ADVISORY SERVICE
- Companies House: 03296985
- Public Procurement Organisation Number: PNGX-2873-VQPR
2 Marsham Street
London
SW1P 4DF
United Kingdom
Contact name: Amandeep Wiechers
Region: UKI32 - Westminster
Organisation type: Public authority - central government
Devolved regulations that apply: Wales