Scope
Reference
TFW0891.00
Description
The Customer Operations Team has identified the requirement for a software that accurately reflect the results of the Service Quality Regime (SQR) audits and real time notifications to the action owners to rectify defects in the Time to Fix (TTF). The app will also flag 'jobs' that have passed the deadline for necessary follow up action.
The Service Quality Regime (SQR) is critical to maintaining the condition of at station and on board assets with periodic inspections carried out, which audit the customer facing touchpoints across the network and onboard all our fleet. The Time to Fix (TTF) is then recorded and measured.
Contract 1. SQR System App
Supplier
Contract value
- £25,007 excluding VAT
- £30,008 including VAT
Below the relevant threshold
Date signed
6 October 2025
Contract dates
- 7 October 2025 to 6 October 2026
- Possible extension to 6 October 2027
- 2 years
Description of possible extension:
One year extension available pending confirmation
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
Advanced New Technology Ltd
- Public Procurement Organisation Number: PPLC-8973-QGWT
Pippingford Manor, Pippingford Park
Nutley
TN22 3HW
United Kingdom
Email: claire.brooking@a-n-t.com
Region: UKJ22 - East Sussex CC
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. SQR System App
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
- Public Procurement Organisation Number: PVJP-5451-JYWQ
3 Llys Cadwyn, Taff Street,
Pontypridd
CF37 4TH
United Kingdom
Email: procurement.help@tfwrail.wales
Website: http://www.tfwrail.wales
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales