Scope
Description
Psychological Services will be delivered to the Operational Response and Resilience Team to ensure timely and ongoing support for employees.
Contract 1. Psychological Support Services (ORRU)
Supplier
Contract value
- £60,000 excluding VAT
- £72,000 including VAT
Below the relevant threshold
Date signed
12 September 2025
Contract dates
- 15 September 2025 to 14 September 2028
- 3 years
Main procurement category
Services
CPV classifications
- 85100000 - Health services
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Service Uptake | ≥ 80% of available sessions booked and attended |
3 months |
| Staff Satisfaction | ≥ 85% satisfaction (based on optional anonymous surveys) |
12 months |
| Response Time to Post-Incident Support | 90% of requests responded to within 48 hours |
3 months |
| Session Documentation | ≥ 95% of case notes completed within SLA timeframe |
6 months |
| Provider Responsiveness | All emails and queries responded to within 3 working days |
3 months |
Procedure
Procedure type
Below threshold - without competition
Special regime
Light touch
Supplier
Louise Coates Consultant Psychologist
The Pavilion, 290 High Street, Cottenham
Cambridge
CB24 8TX
United Kingdom
Region: UKH12 - Cambridgeshire CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Psychological Support Services (ORRU)
Contracting authority
Ministry of Justice
- Public Procurement Organisation Number: PDNN-2773-HVYN
102 Petty France
London
SW1H 9AJ
United Kingdom
Email: mojprocurementpersonnel@justice.gov.uk
Website: https://www.gov.uk/government/organisations/ministry-of-justice/about/procurement
Region: UKI32 - Westminster
Organisation type: Public authority - central government